Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Skills
Box and Container Packing
Information Ordering and Categorizing
Problem Solving
Contents Verification
Storage and Supply Management
Damage Identification and Reporting
Organization and Prioritization
Shipping Method Optimization
Work History
Inventory and Shipping Coordinator, 02/2013 to 08/2020 Inova Federal Credit Union – Remote, IN,
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Generated end-of-day reports covering shipments, productivity and financial totals.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Handled high-volume paperwork and collaborated with Membership department to resolve invoicing and shipping problems.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Processed returns and updated accounts.
Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Compared shipping orders and invoices against contents received to verify accuracy.
Member Service Specialist, 02/2001 to 01/2014 Clearcapital.Com, Inc. – Truckee, CA,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Entered customer interaction details to track requests, document problems and record solutions offered.
Successfully handled high volume of inbound calls.
Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Investigated and resolved customer inquiries and complaints quickly.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Facilitated inter-departmental communication to effectively provide customer support.
Increased efficiency and team productivity by promoting operational best practices.
Entered orders into the computer database system.
Customer Support Specialist, 11/1999 to 02/2001 Five Guys – Duluth, MN,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Provided primary customer support to internal and external customers in fast-paced environment.
Described and explained details about different book club options to inform customers and guide purchasing decisions.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Assistant Manager, 09/1997 to 11/1999 Dots Clothing Store – City, STATE,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored security and handled incidents calmly.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Associate of Arts: Psychology, Expected in 06/2011 Cincinnati State Technical And Community College - Cincinnati, OH GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
