Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

Skills
  • Box and Container Packing
  • Information Ordering and Categorizing
  • Problem Solving
  • Contents Verification
  • Storage and Supply Management
  • Damage Identification and Reporting
  • Organization and Prioritization
  • Shipping Method Optimization
Work History
Inventory and Shipping Coordinator, 02/2013 to 08/2020
Inova Federal Credit UnionRemote, IN,
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Generated end-of-day reports covering shipments, productivity and financial totals.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Handled high-volume paperwork and collaborated with Membership department to resolve invoicing and shipping problems.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Processed returns and updated accounts.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.
Member Service Specialist, 02/2001 to 01/2014
Clearcapital.Com, Inc.Truckee, CA,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Successfully handled high volume of inbound calls.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Entered orders into the computer database system.
Customer Support Specialist, 11/1999 to 02/2001
Five GuysDuluth, MN,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Described and explained details about different book club options to inform customers and guide purchasing decisions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Assistant Manager, 09/1997 to 11/1999
Dots Clothing StoreCity, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored security and handled incidents calmly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Associate of Arts: Psychology, Expected in 06/2011
Cincinnati State Technical And Community College - Cincinnati, OH
GPA:

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Resume Overview

School Attended

  • Cincinnati State Technical And Community College

Job Titles Held:

  • Inventory and Shipping Coordinator
  • Member Service Specialist
  • Customer Support Specialist
  • Assistant Manager

Degrees

  • Associate of Arts

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