To obtain a position that will enable me to us my strong customer service skills, advance computer skills and my ability to work well with people. I am seeking a position where I can maximize my years of experience in public health, quality assurance, while providing quality efficient customer service for our internal and external customers.
01/2004 to Current
Interviewing ClerkState of Florida － Yulee, FL
Responsible for interviewing patients to determine their financial eligibility for medical and dental services.
Responsible for answering phones, scheduling appointments along with making referrals.
Responsible for verifying patient insurance eligibility to assist in the accuracy of billing.
Posting services, collecting payments in the HMS system along with preparing daily posting reports.
Provide quality efficient customer service for our internal and external customers.
01/1999 to 01/2004
Customer Service Claim SpecialistJacksonville, FL
Responsible for answering high volume of calls in a fast call center.
Verified referrals and pre-certification for members.
Accurately process claims for hospitals and doctors' offices.
Verified members eligibility and change members primary care providers upon request.
Educate members regarding the value of benefits associated with Humana Medicaid and Medicare plans.
Education and Training
Fernandina Beach High School
Associate of Science: Office System Management PRESENTFlorida State College JacksonvilleOffice System Management PRESENT
scheduling appointments, benefits, billing, call center, customer service, fast, financial, insurance, office skills, organizational, primary care, quality, answering phones