Customer Oriented Flight Attendant with 19 years of experience in delivering world class customer service on flying domestic and International commercial flights. Competent and committed to deliver comfort and above all safety to the riding guests. A friendly and fun individual who works well with other cabin crew. Bilingual English/Filipino (Tagalog).
Skills
Safety-Oriented
Aircraft equipment handling
Inventory of inflight supplies management
Cabin security and Emergency response
Food preparation and food service presentation
Fast learner
Team player
Superior communication skills
Conflict resolution
Ability to work in a fast-paced environment
Guest grievances addressing
Experience
International Flight AttendantAug 2003 to Oct 2016 Philippine Airlines － Manila, Metro
Attend pre flight briefings to review emergency procedures, flow of food service and crew coordination plans
Supervised new crew, ensuring they follow company rules and standards
Deliver quality food service ( First class, Business class and Economy class)
Sensitive to the norms and needs of passengers with different culture and background
Lead Domestic Flight AttendantFeb 2000 to Aug 2003 Philippine Airlines － Manila
Conduct safety and service briefing to a set of crew
Attend to passenger complaints and deliver service recovery
Lead and encourage the crew to follow the standards set by the company
Domestic Flight AttendantOct 1997 to Feb 2000 Philippine Airlines － Manila
expedite flight by ensuring smooth exchanges of duties with the ground to make a quick turn around flights
Education and Training
Maters in Special EducationDe la Salle University － Metro Manila, Philippines
Bachelor of Science in Business Administration1997University of San Carlos － Cebu, Philippines
Accomplishments
High Flyer Awardee for the year 2016 (award given to cabin crew who achieved an assessment beyond the set standards)
Assisted a Child Delivery Inflight
Received a Certificate of Appreciation from both the Management and passengers after experiencing a severe clear air turbulence, which resulted in multiple crew and passenger injuries. We were able to calm our passengers and applied our First Aid knowledge.
