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International Flight Attendant Resume Example

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INTERNATIONAL FLIGHT ATTENDANT
Professional Summary

Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Knowledgeable and dedicated customer service professional with extensive experience in software support and banking. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Crew coordination
  • Emergency care
  • Preflight briefings
  • Company Policy Adherence
  • Relationship Management
  • Schedule Management
  • Food and beverage preparation
  • Hospitality service expertise
  • Infant AED and CPR
  • Guest services
  • Friendly and personable
  • Accounting systems and software
  • Loans
  • Exceptional Customer Service
  • Cash Handling Expertise
  • Technical Support
  • Troubleshooting Technical Issues
  • Business travelers
  • Cleanliness and sanitation
  • Conflict Resolution
  • Aviation regulations
  • Emergency Response
  • Public speaking
  • Safety and compliance
  • Verbal and written communication
  • Interpersonal communications
  • Company policy adherence
  • Tactful
  • Relationship building and management
  • Strong Account Analysis Skills
  • Compliance, Banking Laws and Regulations
  • Multilingual in Portuguese and English
  • Customer Complaint Resolution
  • Software diagnosis
Work History
International Flight Attendant, 08/2014 to 10/2020
American Airlines – Miami, FL
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrivalto aircraft and providing direction to seats.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Promoted safety, comfort and welfare of passengers.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
Customer Support Specialist, 12/2013 to 08/2014
Ariba An Sap Company – Pittsburgh, PA
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected vital information to support company and associates through interviews and data analysis.
  • Leveraged consultative approach to gather customer details and technical data.
  • Served customer account and technical needs + daily calls, consistently meeting productivity and quality targets.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Maintained 100% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Multitasked to handle diverse customer needs in high-volume, prioritizing tasks to keep up with challenging deadlines.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Reviewed and applied changes to customer account profiles.
  • Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Customer Service Assistant, 03/2013 to 12/2013
Dollar Bank – Pittsburgh, PA
  • Delivered prompt service to prioritize customer needs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotions to enhance sales.
  • Maintained balancing record with 100% rate of accuracy.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Coordinated daily cash reconciliation in high-volume location.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Organized and removed online banking files no longer in use.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Maintained teller drawer to perform bank transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Continued education on current banking products and services through programs.
  • Maintained friendly and professional customer interactions.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction.
  • Handled various accounting transactions.
  • Collected member loan payments.
Education
Technical Certification: Business Administration, 12/2001
E.T.E Albert Einstein - Sao Paulo
High School Diploma: 12/2000
E.E Dr. Octavio Mendes - Sao Paulo
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Resume Overview

Companies Worked For:

  • American Airlines
  • Ariba An Sap Company
  • Dollar Bank

School Attended

  • E.T.E Albert Einstein
  • E.E Dr. Octavio Mendes

Job Titles Held:

  • International Flight Attendant
  • Customer Support Specialist
  • Customer Service Assistant

Degrees

  • Technical Certification : Business Administration , 12/2001
    High School Diploma : 12/2000

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