Jessica Shay Claire
Flight Attendant
Highly driven, customer-oriented flight attendant with 3+ years expertise as an international cabin crew for one of the leading luxury
commercial brands in the world.
Skills
Benefits
Budget
Coaching
Interpersonal skills
CPR
Excellent customer service
Customer service
Expense reports
First Aid
Image
Managing
Meetings
Profit
Speaker
Reporting
Safety
Sales
Self motivated
Emergency Response
Airline Operations
Work History
11/2016 to Current
International Flight AttendantSyneos Health, Inc – Spring Hill, FL,
Honored to be selected as part of the Business Promotions Team representing the Emirates Brand at Traveling to new cities international sponsored events Volunteering at local shelters.
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Facilitated communication in a professional and personable manner between flight deck and cabin crew prior to and during flights to promote smooth operations.
Engaged with passengers to improve satisfaction and exceed expectations throughout flight.
Maintained high standard of cleanliness and personal appearance to promote professionalism and passenger confidence in crew.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Annual Safety & Emergency Procedure training including aircraft equipment of Boeing 777 and Airbus A380, in-flight emergencies and evacuation, and ensuring our highest priority of safety for both crew and customers
Management and organization Excellent Safeguarding to manage acts of unlawful interference, drunk or disruptive behavior and annual external & internal training in restraint techniques.
Company communication Work together with more than 150 nationalities to provide excellent customer service to passengers while ensuring their safety and comfort throughout the flight as well as coaching junior crew members.
Relay communication to passengers and cabin crew from the flight deck in a professional and personable manner.
Managing time zone changes and adapting to different work shift patterns
03/2014 to 09/2016
Pharmaceutical Sales RepresentativeJones Lange Lasalle Inc. – Baytown, TX, United Arab Emirates
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Effectively and persuasively communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
Consistently achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
Educated physicians and pharmacists on drug use, benefits, dosage, and risks.
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Researched potential clients and markets to prepare for appointments.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
CPR, First Aid, AED, and Achievements/Tasks Epipen Certified Reporting daily activities to reflect samples dropped and HCP meetings.
Manage weekly expense reports, mileage and budget.
Self motivated with a Maintain accurate accountability of refrigerated, pharmaceutical samples.
Desire to Built territory breadth and depth to grow profit share.
Coordinate quarterly Speaker Programs Conducting Dine and Learns.
Exceptional personalized Educate and instruct physicians and staff how to effectively inject products.
Customer service Analyzing data to reach high priority targets.
Excelled at articulating product benefits to medical providers.
Recognized as one of top sales interpersonal skills professionals during on-site training.
Ability to organize and motivate territory team to optimize pull through and drive business.
Managing time zone changes and adapting to different work shift patterns
03/2012 to 12/2014
Event CoordinatorBreast Cancer Research Foundation Of Alabama – City, STATE, United States
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
Liaised with marketing and PR colleagues to promote special events in social calendars.
Coordinated schedules and timelines for all events.
Selected and ordered décor and event materials.
Managed event logistics and operations, including support staff, vendor services and volunteers.
Education
Expected in 08/2010
Bachelor of Arts: Communication Studies The University of Alabama - Tuscaloosa, AL, GPA:
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