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internal systems manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

OBJECTIVE & PROFILE Intelligent IT Manager with more than a 15-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. I have more than 20 years of successful experience in customer service and support with recognized strengths in Windows operating systems, medical, dental, & vet EMR Systems. I have worked with Illinois Medicare, Medicaid & ICARE organizations. I am focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as an operational leader, articulate communicator and practiced influencer able to collaborate across functions to outline and achieve project targets. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Skills
  • Contracts
  • Conversions
  • Goal setting
  • Insurance
  • Marketing
  • Meetings
  • Policies
  • Problem-solving
  • Quality assurance
  • Website design
  • Administration protocols
Experience
12/2010 to Current Internal Systems Manager Metlife, Inc. | Irvine, CA,
  • Plan, facilitate, & lead quarterly board of director meetings.
  • Authored and maintained system technical documentation.
  • Provided quick emergency response, troubleshooting and problem resolution.
  • Maintained systems in good working order.
  • Performed technical support for users via in-person, telephone and electronic means.
  • Managed databases, network infrastructure and system controls.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
12/2002 to 12/2010 Senior Associate Capital Vacations | Hilton Head Island, SC,
  • Analyze & redline million dollar contracts for our corporation, plan business expansions & work with corporate lawyer & architect.
  • Effective problem-solving, planning/implementing proactive procedures that will help define clear targets & objectives.
  • Communicate them to other team members that will improve in business growth.
  • Ability to train, motivate, and supervise other team members and providing constructive feedback on their work performance & assist in goal setting.
  • Processing/creating patient statements on a weekly basis.
  • Website design & marketing administrator Develop plans, conduct audits, analyze & update end of month reports and filings, and maintain/update accurate EMR system information to assist in monitoring timelines & flag potential issues to be addressed to the team.
  • Tier 3 Reference Specialist Implementations team, assisted a new process of Tech instructors with conversion evaluations & trainings.
  • In 2009 promoted to Tier 3 Support Specialist for the Vet EMR system where I was instrumental in the beginning stages of this new team.
  • Assisted the quality assurance of the Eaglesoft & Intravet products.
  • Conducted in house classroom trainings for practice management, clinical, and Intravet systems.
  • I created webinars for the training department to assist in continuing education.
  • 2006 participated in Premio A+ training program & supported over 25000 calls.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
12/2001 to 12/2002 Customer Service Representative Comerica | Glendale, CA,
  • Expanded sales of insurance & investments.
  • Managed several Auto & Home policies.
  • Developed new marketing techniques for the company.
04/1995 to 12/2001 Retail Personal Banker Peoples State Bank | City, STATE,
  • Entered member transaction data into online banking software.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Trained employees on cash drawer operation.
  • Adhered to financial services security and audit procedures.
  • Processed treasury, tax and loan payments.
  • Maintained confidentiality of bank records and client information.
  • Managed opening and closing times for main branch.
  • Identified and resolved complex client service issues to deliver exceptional customer service.
Education and Training
Expected in 2001 to to Bachelor of Science | Family Services, Business Administration Eastern Illinois University, Charleston, IL GPA:
Expected in 1999 to to Associates degree | Science/ Psychology Lincoln Trail College, Robinson, IL GPA:

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Resume Overview

School Attended

  • Eastern Illinois University
  • Lincoln Trail College

Job Titles Held:

  • Internal Systems Manager
  • Senior Associate
  • Customer Service Representative
  • Retail Personal Banker

Degrees

  • Bachelor of Science
  • Associates degree

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