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Internal Sales Representative - ITSM Resume Example

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INTERNAL SALES REPRESENTATIVE - ITSM
Professional Summary

Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Seeking to build upon acquired skills and exceed sales quotas in challenging new position.

Skills
  • Proficient in Salesforce, Netsuite, and Outreach
  • Excellent customer service skills
  • Genuine passion for establishing and nurturing business relationships
  • Consistently praised for sales skills in all employment positions
  • Eager to pursue steady personal and career growth through setting and meeting goals
  • Ability to learn new skills quickly and with ease
  • Self-motivated
  • Contagious positive energy
  • Excellent grammar and writing skills
  • Strong communication skills
  • Strong Team-player with desire for growing Team success through identifying and promoting individual strengths
  • Strong background in Austin's thriving Tech Industry with large network of professional relationships
  • High emotional intelligence
Work History
Internal Sales Representative - ITSM | SolarWinds Worldwide LLC - Austin, TX02/2020 - Current
  • Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Used consultative sales approach to understand and meet customer needs.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Queried database for prospects within possible assignment territories.
  • Developed working relationships with partners to merge and exchange consumer information and marketing data.
Founder | Spiritual Insights - Austin, TX07/2019 - Current
  • Created as a hobby and grown into steady business with predictable income and stable clientele
  • Managed Tarot Reading bookings, service reviews, and social media posting singlehandedly
  • Maintained consistent 5 star reviews
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations
  • Investigated and addressed business development challenges to proactively mitigate problems
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
  • Created videos and managed YouTube channel to strengthen company reputation
  • Increased customer engagement through social media
Account Manager | Social Solutions - Austin, TX02/2019 - 07/2019
  • Consistently achieved over 100% attainment to monthly quota
  • Maintained position in TOP 5sales attainment company-wide throughout employment
  • Maintained knowledge of current developments in NPO industry of my territory to provide opportunities for my clientele as means to grow our relationship
  • Used Outreach and Salesforce to handle current portfolio and prospective leads
  • Sold first Managed Services package in company history ($15,000 annual recurring revenue)
  • Boosted sales numbers with proactive account servicing and diligent relationship-building
  • Developed accurate sales forecasts and quarterly business reports
  • Motivated team members to meet and exceed sales targets
  • Established positive working relationships across all Teams to provide support to one another, and ultimately grow company culture while increasing profitability
Sales Representative | SolarWinds Worldwide LLC - Austin, Texas08/2017 - 02/2019
  • Used a consultative sales approach to understand and meet customer needs.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Achieved 100% of quarterly quota Q3 2017 and Q2 2018.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Consistent top performer among team
Accomplishments
  • Consistent Top Performer on Team and Company-wide
  • Twice recognized as top sales producer at Solarwinds.
  • Active contributor to community as part of collective improvisational storytelling group.
  • Participant in planning and execution of multiple fashion and beauty photoshoots as marketing effort for Jose Luis Salon.
  • Professionally performed and recorded with Austin musical band for 4 years.
  • Performed as vocalist in multiple Austin charity events with Boss Babes ATX, and HIVE Women's Art Collective.
  • Authored several published educational articles in Austin M.D. magazine, as creative marketing effort for Medical Spa.
  • Received recognition among top 10 performing sales associates in the nation during employment with Free People, for highest average sales per hour.
Education
The Art Institute Of Austin - Austin, TX2012Fashion Buying
St. Edwards University - Austin, TX2011Business Management
Vista Ridge High School - Cedar Park, TX2010H.S. Diploma
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Resume Overview

Companies Worked For:

  • SolarWinds Worldwide LLC
  • Spiritual Insights
  • Social Solutions

School Attended

  • The Art Institute Of Austin
  • St. Edwards University
  • Vista Ridge High School

Job Titles Held:

  • Internal Sales Representative - ITSM
  • Founder
  • Account Manager
  • Sales Representative

Degrees

  • Fashion Buying
    Business Management
    H.S. Diploma

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