SEARCH

Intern - Support Engineer Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
INTERN - SUPPORT ENGINEER
Professional Summary

Accomplished bilingual Technical Support Engineer. Specialized in troubleshooting and resolving issues by debugging programs and managing deadlines. Increase proficiency through organizational and problem-solving skills.

Skills
  • Basic experience with HTML, CSS, C, Java, Mongo, Python, VB.Net, and SQL, and C#
  • Requirements analysis and design phases
  • Hardware and software installation
  • Technical writing
  • Microsoft Office, Windows, MAC O.S, Visual Studio, Eclipse, Salesforce
  • Application development
  • System development and administration
    • Work History
    Intern - Support Engineer, 11/2018 to 05/2019
    SAP – Lake Mary, FL
    • Provide internal and external user support for technical application issues
    • SAP Certified Application Associate - SAP SuccessFactors Recruiting Management
    • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
    • Managed Implementation project for SuccessFactors
    • Customer advocate by working directly with customers on high priority issues
    • Handle difficult customer interactions and challenging customer problems with less supervision
    • Develop strong working relationships with cross-functional teams within SuccessFactors/SAP
    • Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
    • Created multiple Knowledge Based Articles (aka KBA
    Rater, 03/2014 to 01/2019
    Educational Testing Service (ETS)
    • Followed strict guidelines for daily scoring
    • Communicated via email and phone with supervisors to exceed daily goal
    • Graded over 150 essays per day
    Customer Support Representative, 11/2017 to 03/2018
    Convergys Corporation – Lake Mary, FL
    • Responded to questions and concerns about services and escalated calls appropriately
    • Consulted with customers to evaluate needs and determine best options
    • Increased customer satisfaction by providing fast and accurate solutions
    • Managed users' accounts by utilizing active directory
    Application Account Service Associate, 02/2017 to 06/2017
    Fidelity Information Services – Jacksonville, FL
    • Cultivated client relationships by acting as a first point-of-contact and leading to high level of clients' satisfaction
    • Devised various sales approaches for electronic payment programs based on clients' analysis to better target clients' needs
    • Achieved a sustained high-level performance by effective time-management and goals prioritization, while under increased pressure to meet daily call volumes and other performance metrics
    • Gained clients' trust in company's products and services by consistently and swiftly resolving and troubleshooting issues
    • Leveraged on thorough product knowledge to lead client discussions and initiatives targeting higher revenue
    Education
    B.A: Psychology, 2014
    Georgia State University - Atlanta, GA
    A.S: Programming and Analysis, Expected in 2020
    Valencia College - Orlando, FL
    Skills
  • Basic experience with HTML, CSS, C, Java, Mongo, Python, VB.Net, and SQL, and C#
  • Requirements analysis and design phases
  • Hardware and software installation
  • Technical writing
  • Microsoft Office, Windows, MAC O.S, Visual Studio, Eclipse, Salesforce
  • Application development
  • System development and administration
    • Work History
    Intern - Support Engineer, 11/2018 to 05/2019
    SAP – Lake Mary, FL
    • Provide internal and external user support for technical application issues
    • SAP Certified Application Associate - SAP SuccessFactors Recruiting Management
    • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
    • Managed Implementation project for SuccessFactors
    • Customer advocate by working directly with customers on high priority issues
    • Handle difficult customer interactions and challenging customer problems with less supervision
    • Develop strong working relationships with cross-functional teams within SuccessFactors/SAP
    • Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
    • Created multiple Knowledge Based Articles (aka KBA
    Rater, 03/2014 to 01/2019
    Educational Testing Service (ETS)
    • Followed strict guidelines for daily scoring
    • Communicated via email and phone with supervisors to exceed daily goal
    • Graded over 150 essays per day
    Customer Support Representative, 11/2017 to 03/2018
    Convergys Corporation – Lake Mary, FL
    • Responded to questions and concerns about services and escalated calls appropriately
    • Consulted with customers to evaluate needs and determine best options
    • Increased customer satisfaction by providing fast and accurate solutions
    • Managed users' accounts by utilizing active directory
    Application Account Service Associate, 02/2017 to 06/2017
    Fidelity Information Services – Jacksonville, FL
    • Cultivated client relationships by acting as a first point-of-contact and leading to high level of clients' satisfaction
    • Devised various sales approaches for electronic payment programs based on clients' analysis to better target clients' needs
    • Achieved a sustained high-level performance by effective time-management and goals prioritization, while under increased pressure to meet daily call volumes and other performance metrics
    • Gained clients' trust in company's products and services by consistently and swiftly resolving and troubleshooting issues
    • Leveraged on thorough product knowledge to lead client discussions and initiatives targeting higher revenue
    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • SAP
    • Educational Testing Service (ETS)
    • Convergys Corporation
    • Fidelity Information Services

    School Attended

    • Georgia State University
    • Valencia College

    Job Titles Held:

    • Intern - Support Engineer
    • Rater
    • Customer Support Representative
    • Application Account Service Associate

    Degrees

    • B.A : Psychology , 2014
      A.S : Programming and Analysis , Expected in 2020

    Similar Resumes

    View All
    IT-Support-Engineer-resume-sample

    IT Support Engineer

    Biomerics CRI

    Martinsville, Indiana