Intern - Support Engineer Resume Example
Love this resume?Build Your Own Now
INTERN - SUPPORT ENGINEER
Professional Summary
Accomplished bilingual Technical Support Engineer. Specialized in troubleshooting and resolving issues by debugging programs and managing deadlines. Increase proficiency through organizational and problem-solving skills.
Skills
Work History
Intern - Support Engineer, 11/2018 to 05/2019
Doordash – Berwyn , PA
Doordash – Berwyn , PA
- Provide internal and external user support for technical application issues
- SAP Certified Application Associate - SAP SuccessFactors Recruiting Management
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Managed Implementation project for SuccessFactors
- Customer advocate by working directly with customers on high priority issues
- Handle difficult customer interactions and challenging customer problems with less supervision
- Develop strong working relationships with cross-functional teams within SuccessFactors/SAP
- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
- Created multiple Knowledge Based Articles (aka KBA
Rater, 03/2014 to 01/2019
Educational Testing Service (ETS)
Educational Testing Service (ETS)
- Followed strict guidelines for daily scoring
- Communicated via email and phone with supervisors to exceed daily goal
- Graded over 150 essays per day
Customer Support Representative, 11/2017 to 03/2018
Convergys Corporation – City , STATE
Convergys Corporation – City , STATE
- Responded to questions and concerns about services and escalated calls appropriately
- Consulted with customers to evaluate needs and determinebest options
- Increased customer satisfaction by providing fast and accurate solutions
- Managed users' accounts by utilizing active directory
Application Account Service Associate, 02/2017 to 06/2017
Fidelity Information Services – City , STATE
Fidelity Information Services – City , STATE
- Cultivated client relationships by acting as a first point-of-contact and leading to high level of clients' satisfaction
- Devised various sales approaches for electronic payment programs based on clients' analysis to better target clients' needs
- Achieved a sustained high-level performance by effective time-management and goals prioritization, while under increased pressure to meet daily call volumes and other performance metrics
- Gained clients' trust in company's products and services by consistently and swiftly resolving and troubleshooting issues
- Leveraged on thorough product knowledge to lead client discussions and initiatives targeting higher revenue
Education
B.A: Psychology, 2014
Georgia State University - City
Georgia State University - City
A.S: Programming and Analysis, Expected in 2020
Valencia College - City
Valencia College - City
Skills
Work History
Intern - Support Engineer, 11/2018 to 05/2019
Company Name – City , State
Company Name – City , State
- Provide internal and external user support for technical application issues
- SAP Certified Application Associate - SAP SuccessFactors Recruiting Management
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Managed Implementation project for SuccessFactors
- Customer advocate by working directly with customers on high priority issues
- Handle difficult customer interactions and challenging customer problems with less supervision
- Develop strong working relationships with cross-functional teams within SuccessFactors/SAP
- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
- Created multiple Knowledge Based Articles (aka KBA
Rater, 03/2014 to 01/2019
Company Name
Company Name
- Followed strict guidelines for daily scoring
- Communicated via email and phone with supervisors to exceed daily goal
- Graded over 150 essays per day
Customer Support Representative, 11/2017 to 03/2018
Company Name – City, State
Company Name – City, State
- Responded to questions and concerns about services and escalated calls appropriately
- Consulted with customers to evaluate needs and determine best options
- Increased customer satisfaction by providing fast and accurate solutions
- Managed users' accounts by utilizing active directory
Application Account Service Associate, 02/2017 to 06/2017
Company Name – City, State
Company Name – City, State
- Cultivated client relationships by acting as a first point-of-contact and leading to high level of clients' satisfaction
- Devised various sales approaches for electronic payment programs based on clients' analysis to better target clients' needs
- Achieved a sustained high-level performance by effective time-management and goals prioritization, while under increased pressure to meet daily call volumes and other performance metrics
- Gained clients' trust in company's products and services by consistently and swiftly resolving and troubleshooting issues
- Leveraged on thorough product knowledge to lead client discussions and initiatives targeting higher revenue
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
Resume Overview
School Attended
- Georgia State University
- Valencia College
Job Titles Held:
- Intern - Support Engineer
- Rater
- Customer Support Representative
- Application Account Service Associate
Degrees
- B.A : Psychology , 2014
A.S : Programming and Analysis , Expected in 2020
Similar Resumes
