Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished executive with specialized knowledge in leading in public and private facing organizations. Demonstrated ability to improve business outcomes across a broad spectrum of professional areas, while creating equity and inclusivity for team members and customers alike. Proficient in strategic leadership and business management with over 20 years of institutional and practical experience.

  • Highly analytical and strategic thinker with a demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
  • Cultural change agent. Committed to the growth and development of people for the positive health of the community and organization.
  • An exceptional communicator who effectively conveys information verbally and in writing.
  • Flexible team player who thrives in challenging environments that require the ability to effectively prioritize and manage multiple concurrent priorities.
Doctor of Strategic Leadership: Strategic Leadership, Expected in 05/2020
Regent University - Virginia Beach, VA
MBA: Economics, Expected in 10/2017
University of Arizona - Tucson, AZ
Bachelor of Science: Accounting, Expected in 10/2015
University of Arizona - Tucson, AZ
Work History
Director of Administrative Services, 01/2022 - Current
State Of Washington Olympia, WA,

In this role I oversee all strategic and operational aspects of several different business lines within the Administrative Services Division (ASD), including budget management, facilities and safety, enterprise risk, data privacy and public disclosure, information security, and mail, print, and imaging services, to ensure alignment with organizational vision and strategic objectives. As division head I partner with various internal and external stakeholders to coordinate and champion high profile intra- and inter-agency efforts. In addition, I foster a supportive environment founded upon a culture of trust and inclusivity, where the growth and development of each member is central to the long-term success of the team. Some notable accomplishments while in this role include:

  • Manage a complex set of initiatives from policy creation to implementation in a timely manner. Develop policy, budget proposals and analysis of proposed legislation, identifying performance impacts and mitigation strategies to reduce operational risks.
  • Lead ASD’s and co-lead ESD’s efforts around Equity, Diversity, Inclusion, and Belonging – creating an altruistic culture where all individuals feel a sense of belonging, appreciation, and an empowerment to be their authentic selves.
  • Research, develop, recommend, and execute creative strategies to evaluate and improve systems and processes through an equity lens, aligned with the organization’s equity, diversity, and inclusion goals and anti-racist objectives.
Deputy Director of Administrative Services, 04/2021 - 01/2022
State Of Oregon To Be Determined (As Stated In Job Posting), OR,

In this role I oversaw operational aspects of several different business lines within the Administrative Services Division (ASD), including budget management, facilities and safety - COVID-19 protocol, and mail, print, and imaging services. Additionally, I was responsible for leading the construction of the division's annual and biennial operational-tactical plans, which outlined, tracked, and measured performance outcomes. I was responsible for reviewing and approving fiscal notes and for implementing policy and legislative initiatives. Some notable accomplishments while in this role include:

  • Developed and implemented communication and feedback systems to keep staff and the leadership team up to date and informed on the impact of far-reaching policies and procedures.
  • Led and managed the division leadership team, aligning their responsibilities and accountability goals, building a satisfied and effective team, evaluating and coaching team members, monitoring progress and addressing performance where necessary.
  • Oversaw the planning, development, and implementation of workplace modernization program delivery across a wide-spectrum of varying business lines.
Deputy Assistant Director, 01/2019 - 03/2021
Utilities And Transportation Commission City, STATE,

In this role, I oversee all operational aspects of the Business and Professions Division, including budget management, facilities, and Human Resources, while also providing administrative and operational direction to six program administrators. Additionally, I am responsible for leading the construction of the Division's short-and long-term business management outcomes, including the development and implementation of policy and legislative initiatives, and business transformation projects to modernize the tools and technology that drive business operations. Some notable responsibilities and accomplishments include:

  • Oversaw the successful planning and implementation of legislation to create a comprehensive firearms database for dealers and state and federal law enforcement partners to accurately track the sale, transfer, and ownership of firearms within Washington state.
  • Successfully sponsored the configuration and implementation of a modernized business licensing system, providing increased access and accessibility to our constituents, while also improving our enterprise-level system integrations.
  • Co-led the Division through a significant cultural change, creating a diverse, equitable, and inclusive environment where individual uniqueness and authenticity are supported and celebrated.
Recruiter and Community Outreach Specialist, 08/2018 - 01/2019
Company Name City, State,

In this role, I worked with external and internal partners to design an equitable, diverse, and inclusive recruitment strategy focused on creating a workforce that is representative of the areas and customers we serve. As an ambassador for a new state agency, I was charged with cultivating relationships with community members, hiring authorities, and affiliated organizations, working to understand their needs and how DCYF could improve service levels. Additionally, I provided training and mentorship to junior recruiters, hiring authorities (or their designee), and HR staff on the NeoGov Online Hiring Center and Insight platforms, interviewing skills, sourcing techniques, and recruitment best practices. Some notable responsibilities and accomplishments include:

  • Planned, organized and implemented various diversity outreach efforts and strategies for critical and hard to fill vacancies, creating innovative recruitment solutions to strengthen diversity, inclusion, and cultural competencies across the organization.
  • Conducted outreach events to intentionally attract transitioning military members, veterans, and military spouses to the agency, while simultaneously working with hiring authorities to understand their professional skills better.
  • Established meaningful hiring authority relationships while providing coaching and consultation at all levels of the hiring process.
Department Assistant III, 03/2017 - 08/2018
Company Name City, State,

As a Human Resources Department Assistant III, I was responsible for providing technical and administrative assistance through a complete and thorough working knowledge of City and departmental policies and procedures. My responsibilities included special projects for the Human Resources Department, City Council, the City of Lacey, records coordinator for the department, and all aspects of full life cycle recruiting. My unique mix of responsibilities meant that I regularly collaborated with various stakeholders in the City of Lacey and surrounding municipalities to accomplish City and multi-jurisdictional objectives. Some notable responsibilities and accomplishments include:

  • Planned, constructed, and facilitated departmental and citywide training on stakeholder cultivation and leadership principles - training over 95% of all city employees.
  • Acted as a policy research conduit for the department, providing analysis and consultation on local, state, and federal legislative matters, and presented findings to department and agency leaders.
  • Performed special projects for the City Manager/City Council, presenting research and findings to various governmental committees.
Operations Manager, 04/2016 - 04/2017
Company Name City, State,

As an Operations Manager, I was charged with leading Inbound and Outbound distributions in a warehouse environment, inclusive of analyzing trends and performance measures to identify ways to improve operational efficiency through strategic planning, recommending alternatives for work methods, procedures, controls, and staffing. I was responsible for establishing a culture of safety throughout the organization by ensuring the adherence to organizational, local, state, and federal policies and procedures. I trained and developed employees through formal and informal performance-development processes. Additionally, I developed strategies and objectives to maximize productivity and lessen expenses. Some notable responsibilities and accomplishments include:

  • Assisted the General Manager and Assistant General Manager with evaluating and improving the efficacy of work methods, procedures, and controls to achieve accurate and timely production results, improving operational effectiveness by 30%.
  • Developed a staff of fifteen (15) employees using innovative training practices to foster a culture of optimism and collaboration through empowerment and sound decision-making, resulting in a 19% increase in production over 90 days.
  • Developed strategic and operational plans and aligned workload processes to ensure cost-effective operations that mitigated unnecessary expenses, reducing financial risk.
Operations Manager, 11/2005 - 11/2015
Company Name City, State,

In this role, I was charged with providing leadership development and strategic and operational direction to conventional and unconventional teams that oversaw client organizations' evaluation in the fields of performance, fiscal accountability, training, and safety. Through healthy partnerships, I assisted client leaders with the development of their internal processes, procedures, and internal controls. Through the analysis of government rules and regulations related to labor, safety, and environmental issues, as well as trends within the marketplace - relative to the client's business streams - I was able to coach leaders on methods to improve levels of efficiency and effectiveness. Some notable responsibilities and accomplishments include:

  • Analyzed, evaluated, and tested (scenario-based) the business processes and practices of conventional and unconventional clients to develop innovative strategic and operational plans that improved performance and led to enhanced levels of organizational success.
  • Managed a staff of thirty-three (33) employees toward accomplishing annual organizational readiness and training goals.
  • Improved internal controls, streamlining product, and resource development for both host and client-based companies.

Certified Diversity Executive (CDE), Institute for Diversity Certification - 02/2022

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School Attended

  • Regent University
  • University of Arizona
  • University of Arizona

Job Titles Held:

  • Director of Administrative Services
  • Deputy Director of Administrative Services
  • Deputy Assistant Director
  • Recruiter and Community Outreach Specialist
  • Department Assistant III
  • Operations Manager
  • Operations Manager


  • Doctor of Strategic Leadership
  • MBA
  • Bachelor of Science

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