Intent Analyst Resume Example
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INTENT ANALYST
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
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Accomplishments
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
CalivaBrisbane , CA Intent Analyst07/2014 to 08/2014
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Properly directed inbound calls in phone queues to improve call flow.
Bath And Body WorksCity , STATE Sales Associate10/2012 to 01/2014
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education
High School Diploma2012 Warren Central, City, State, Marion
3.2 GPA
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Resume Overview
School Attended
- Warren Central
Job Titles Held:
- Intent Analyst
- Sales Associate
Degrees
- High School Diploma 2012
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