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Intent Analyst Resume Example

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INTENT ANALYST
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • Strong problem solving ability
  • Telecommunications knowledge
  • Proficient in customer account software
  • Active listening skills
  • Energetic work attitude
  • Markdown/promotional procedures
  • Inventory control familiarity
  • Visual merchandising proficiency
Accomplishments

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
Interactions Indinapolis, IN Intent Analyst07/2014 to 08/2014
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Properly directed inbound calls in phone queues to improve call flow.
Bath and Body Works Indianapolis, IN Sales Associate10/2012 to 01/2014
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education
High School Diploma2012 Warren Central, Indianapolis, In, Marion

3.2 GPA

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Resume Overview

Companies Worked For:

  • Interactions
  • Bath and Body Works

School Attended

  • Warren Central

Job Titles Held:

  • Intent Analyst
  • Sales Associate

Degrees

  • High School Diploma 2012

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