intensive case manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Skilled case manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Resourceful employee with background providing office management, customer and administrative support. Experience scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation.

  • File and data retrieval systems
  • Document control
  • Scheduling and calendar management
  • Schedule management
  • Project assistance
  • Administrative leadership
  • Data entry
  • Report writing
  • CRM and office management software
  • Accounts payable and receivable
  • Decision-making
  • Organizational skills
  • Problem resolution
  • Clerical
  • Friendly, positive attitude
  • Flexible
  • Critical thinking
  • Organization
  • Homeless and dual diagnosed populations
  • Violence prevention
  • Patient-centered care
  • Community outreach expert
  • Emergency response training
  • ADHD/ADD specialist
  • Family maintenance
  • Women's issues
  • Strategic planner
  • Leadership
  • Computer skills
  • Multitasking
  • Conflict resolution
  • Team management
11/2021 to Current
Intensive Case Manager The Mentor Network Westbrook, ME,
  • Evaluated and addressed individual client needs and concerns.
  • Produced referrals for various community resources, housing and transportation services.
  • Worked with severely mentally ill, homeless and dually-diagnosed adults.
  • Presented case history material for review and discussion with staff members.
  • Performed psychosocial assessments and documented casework.
  • Communicated with public social and welfare agencies to obtain and provide client information.
  • Contacted child protective services regarding identified, at-risk children.
  • Performed psychosocial assessments to identify barriers in patients to obtain or use medications.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
05/2013 to 01/2021
Service Coordinator Atlas Copco Drilling Solutions Sanborn, NY,
  • Coordinating all services available to children across agencies
  • Providing information on available services, resources and options
  • Assisting in the development of Individualized Family Service Plans (IFSP)
  • Informing them of their rights and services under the Early Intervention Program
  • Finding out if the families are receiving other services from private or public agencies and if so, arranging for collaborative efforts
  • Assisting the families in identifying, applying and accessing any benefits programs for which they are eligible
  • Explaining the Individualized Family Service Plan (IFSP) process thoroughly including meeting participants, purpose, strategies and the option to invite other professionals to be part of the team
  • Informing them that services can be delivered in a range of settings such as approved ear- ly childhood programs, the child's home or other environment deemed appropriate
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Recognized by supervisor for maintaining accurate and timely records despite heavy caseload
  • Monitored documentation procedures to maintain consistent policies and current records
  • Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans
  • Identified and contacted appropriate community resources on behalf of clients
  • Identified gaps in current services and developed relationships with potential providers, charitable organizations, schools and government agencies
  • Inspected completed work to assess quality and identify skill gaps
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill
  • Researched and provided timely resolution to service discrepancies
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets
  • Investigated accidents and injuries, preparing reports on findings
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
01/2011 to 04/2013
Toddler and Preschool Teacher Bright Horizons Family Solutons Davison, MI,
  • Implemented hands-on, play-based strategies for experiential learning
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
  • Developed professional relationships with parents, teachers, directors and therapists
  • Collaborated with colleagues on developing new classroom projects and monthly themes
  • Enhanced sensory abilities by giving children access to numerous textures and shapes
  • Administered and documented results of student assessments
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
  • Completed required documentation for National Head Start program
  • Led support groups to help parents regain and improve parent-child bond
  • Follow program curriculum providing developmentally and linguistically appropriate experiences appropriate to age, language and culture of children served.
11/2006 to 06/2008
Junior Kindergarten Teacher North Country Academy Jacksonville, FL,
  • Develop and implement activities based on social, physical, intellectual, creative, and emotional needs of the children
  • Planned and implemented an Emergent based curriculum
  • Gathered information and interests from the children to build on weekly themes and activities
  • Set up the room on a bi-weekly basis based on theme and changed the centers every week
  • Planned and participated in field trips with the children and their parents
  • Monitored, documented and reported students' progress and performance
  • Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement
  • Employed evidence-based methods of classroom teaching and direction
  • Monitored student progress to ensure cooperation and growth
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
Education and Training
Expected in 01/2005 to to
Bachelor of Arts: Child Development
Heritage College - Canada,
Expected in 01/2000 to to
Associate of Arts: Social Work
Northern College - Haileybury, Ontario
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Heritage College
  • Northern College

Job Titles Held:

  • Intensive Case Manager
  • Service Coordinator
  • Toddler and Preschool Teacher
  • Junior Kindergarten Teacher


  • Bachelor of Arts
  • Associate of Arts

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