Highly efficient Intensive Care Unit Secretary with experience in entering physician orders, maintaining patient charts, answering phones, direct patient care, performing ECGs, coordinating interaction between multiple departments for patient care, and other basic clerical tasks. Excellent multi-tasker and demonstrated team player.
Entered physician orders into Paragon. Assembled and maintained patient charts. Answered phone calls and call light system. Coordinated with RNs and PCAs to meet patient needs and assisted with patient ADLs, vital signs, performing ECGs, and glucose checks. Maintained an organized logging system for tracking patient statistics both on paper and Microsoft Excel spreadsheet. Responsible for training all new Unit Secretaries for both Intensive Care and Progressive Care Units. Served as support for physicians and nurses to assist in printing necessary forms, acquiring past medical records, scheduling patient testing, etc. Scheduled patient follow-up appointments prior to their discharge. Assigned rooms for all admissions and coordinated with other unit secretaries and House Supervisor to arrange transfers between hospital units. Prepared patient rooms prior to their arrival. Collaborated with multiple departments to arrange procedures for patients both on the unit and in other locations. Oversaw ordering of all office supplies and other unit supplies. Coordinated arrangement of patient transfers to other facilities, including gathering necessary medical records, arranging transport, and communicating updates with patient, patient's family, nurses, and physicians.
Collected blood specimens from patients in a fast paced environment. Responsible for transmitting patient results to proper physicians and care centers. Coordinated with nursing units to assure tests were done in an efficient and timely manner. Registered patients for testing of specimens brought in from nursing homes.
Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Oversaw kitchen employee operations to ensure production levels and service standards were maintained. Interviewed, hired, and trained employees. Implemented all service goals set by General Manager.
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