Intelligence Analyst – Conus 1 Team Lead resume example

Notify Federal Security Director, Coordination Center Manager, Regulatory Director and other supervisory officials of new/pertinent information requiring their immediate attention.

Provide requested information to internal Department of Homeland Security parties and external stakeholder parties from received phone calls and/or emails.

Write recommendations for improving standard operating procedures and scheduling process to the Coordination Center manager.

Developed improved insider threat tracking procedures and created an efficient on duty schedule for Coordination Center team members.

Identify relationships amount multiple sources of information located in the Airport Information Management online database, Performance Information Management System, Performance Measurement Information System, and the Performance and Results Information System.

Draw conclusions and make recommendations to the Coordination Center Manager after gathering, analyzing, and evaluating security-related data from multiple sources.

Email and discuss improving security incident reporting, data entry and daily Coordination Center tasks with team members individually and as a group. Provide positive reinforcement and promote error free work. Improved work performance amongst team members.

Maintain awareness of Coordination Center office surroundings while actively listening to security personnel LMR radio transmissions; monitor incoming emails and phone for significant impacts and/or threats to operations, while performing daily duties. Identify errors or unusual conditions in the airport HUB & Spoke environment while performing duties. Mitigate any changing circumstances that may require further action. Reallocate staffing and resources

Orally explain or defend actions, and decisions to Coordination Center team members and/or supervisory officials, that may require further examination or action.

Coordinate and communicate with Coordination Center team members to setup tabletop training activities, reallocate Coordination Center duties, and team discussions.

Present incident reports, timelines, and briefings regarding security incidents to Coordination Center manager, Federal Security Director, and other supervisory officials.

Responsible for gathering and analyzing data or environmental conditions in the Coordination Center to identify risks/threats to aviation operations.

Make independent determinations regarding risk assessment information and provided it to the Coordination Center Manager, Federal Security Director, Screening Assistant Federal Security Director, and Law Enforcement Officers for additional actions.

Maintain and establishing working relationships with Federal Security Director staff, Transportation Security Administration workforce, multiple Department of Homeland Security agencies, and stakeholders to ensure effective security operations.

Respond to phone and email requests for security related information in writing.

Achieved mutual goals and objectives through developing partnerships with Supervisory Transportation Security Officers and Transportation Security Managers.

Served as the Alert Warning System liaison across seven Region 7 airports. Issued alerts, employee recalls, and security drills for security related matters. Designated the main system administrator; responsible for system maintenance and updates.

Attended and participated in interagency bridge line meetings with FSD staff that resulted in exchanging security incident information and established mutual relationships.

Receive and evaluate inaccurate or conflicting information and make risk assessments.

Ensure minimal loss of life, property, and resources by interpreting the pertinence of security incidents and recommending a plan of action to Federal Security Director and/or stakeholders.

Perform Continuity of Operations Planning (COOP) drills at airport safe have locations to assess and re-evaluate crisis management plans in support of emergency operations.

• Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
• Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
• Acquired grants and other sources of funding for educational programs and projects and drafted proposals and agreements to support proper allocation.

Providing Logistics and staff support to Transportation Security Administration personnel to, ensure they were aware of ongoing activities and, recognized when to call their attention to important and new information while, preparing for daily operational functions.

Coordinate with internal and external teams to utilize information-sharing sources and respond to security incidents.

Gathering and preparing reports and briefings for superiors on issues related to significant incidents.

Utilize Web T&A automated systems software to prepare and create payroll forms.

Define technical information via written communication in compendious and persuasive manner.

Perform office automation duties, review/audit submitted screening data, provide information and assistance for all Transportation Security inquiries, and secure and maintain data files, security operating procedures, and technical instructions for the Coordination Center.

Identify risks with insufficient information and communicate with team members to develop mitigation plans.

Respond to in person/phone queries from Transportation Security Administration representatives and Law Enforcement Officers and provide accurate responses and requested information.

Write and review incident reports and ensure the dissemination of pertinent incident information requested by the Transportation Security Operations Center and Federal Security Director staff.

Illustrate knowledge of standard operating procedures and agency policy/directives and apply to assigned projects/workloads.

-Gather, analyze, and evaluate a variety of data from available sources to make risk/threat assessments, based on incomplete and conflicting information.

Receive and disseminate new information that may require further action, to appropriate airport entities.

Establish long and short term Coordination Center priorities to complete and adjust tasks with variable pertinence.

Utilize Microsoft Word, Excel, & InfoPath to create automated forms or other administrative reporting methods for use by managers, supervisors, and members of Transportation Security Administration staff.

Mine multiple databases to process, analyze, and report performance measurement data.

Maintain and operate office equipment such as phones, copiers, fax machines, and computers.

Monitor Closed Circuit Television systems to review security related incidents and provide situational awareness.

Receive email requests and phone calls from customers and provide information/assistance that meets customers’ needs always providing an appropriate and responsive service that guarantee customer satisfaction.

Provide situational awareness reports to supervisors and managers of new/updated policies and procedures.

Utilize Microsoft Excel to sort Transportation Security Administration Playbook Team screening data and extract daily percentages of passengers screened versus total passenger throughput information.

Review outgoing notifications/reports to Transportation Security Administration stakeholders to ensure sequential, procedural, and grammatical accuracy.

Correspond with local, state, and federal law enforcement agencies to obtain/share official information.

Conduct liaison activities with local, state, and federal law enforcement agencies to explain the need for information related to security incidents and/or events.

Work in stressful environments that involve completing time sensitive projects for managers, providing assistance and information to confrontational customers, and reviewing and submitting accurate information that have short notice deadlines.

Generate spreadsheets for tracking passenger throughput data and prepare briefings/reports by using Microsoft Office.

Act as Team Leader to propose databases and new operating procedures to ensure efficiency for team day to day duties/tasks and yield positive results.

Independently plan and organize daily duties to manage workload.

Provide Coordination Center staffing and data auditing recommendations to Managers to resolve operation problems.

Assist and support fellow employees and new hires in the proper use of office equipment and online software.

Verify/audit incident and investigative report data to determine any errors or inaccurate information.

Maintain Alert Warning Tracking System to control employee contact records, update end user distribution lists databases, develop employee recall logs, and defer to for emergency contact information requests.

Utilize Airport Information Management software to inventory and order supplies for the office and security screening area.

-Perform tasks utilizing knowledge of general automation

• Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
• Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.

Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft

Performing searches, to include hand-wand and pat-down searches

Controlling terminal entry and exit points;

Interacting with the public, giving directions and responding to inquiries about decisions made in response to security incidents.

Build rapport with fellow team members to establish good/collaborative working relationship.

Tailor language and tone to effectively communicate with and provide assistance to passengers based on various comprehension levels.

Interact with passengers of diverse backgrounds to tactfully handle difficult situations.

Lift items such as baggage, bins, and/or personal items weighing 50 pounds or more.

Maintaining focus and awareness and working in a stressful environment which includes noise from alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers as well as the requirement to identify and locate potentially life threatening devices and devices intended on creating mass destruction;

Making effective decisions in both crisis and routine situations.

Propose new ideas and goals to enhance security screening processes and procedures.

• Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
• Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.