Customer Service Representative who achieves high levels of customer satisfaction. Demonstrates strong interpersonal relations, effective oral and written
communication skills with clients, colleagues, customers, and
individuals on all levels. Self-motivated
individual and contributing team member.
Work History
Integrative Nutrition Health Coach, 10/2010 - Current Jccs Of North America – Columbus, OH, Direct selling and Network Marketing health, wellness and nutrition services. Coaching hundreds of individuals obtain their desired goals. Conduct Wellness Wednesday events to groups of individuals educating on the importance of nutrition, re-balancing and youthfully aging. Guide clients in bringing balance to important elements of their life. Capture leads on website and social media.
Education Services Administrator, 08/2007 - 10/2013 Enova – Remote, OR,
One of eight of the administrative team. Education Services consisted of eight staff. Supervised and conducted teacher training activities. Experienced with developing curriculum and budgets. Effective communicator between parent, child, and fellow staff members. Instrumental in determining policies, procedures and planning educational goals and objectives for staff and children. Monitored the delegate agency in assuring compliance with Head Start Performance Standards.
Education staff successfully
guided Tri County Head Start program through two successful federal reviews with no findings.
Head Teacher, 02/2006 - 03/2007 Bluegreen Resorts – Cincinnati, OH, Supervised 5-10 undergraduate interns assigned to the center as part of their course
of study in the College of Education each semester. Successfully collaborated with Western Michigan Universities early childhood
education faculty and its Office of Field Placements on training and evaluating
interns. Maintained all educational documentation for twelve children. Assisted in
managing and developing the budget.
Kindergarten Teacher, Coordinator, Teaching Assistant, Paraprofessional and Substitute Teacher, 08/1991 - 06/2005 Elementary School Districts – City, , Classroom Kindergarten Teacher for six yearsParaprofessional for four yearsSubstitute Teacher for four years
Customer Service Representative, Current - Current Citibank/Citicorp – City, STATE, Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Organized, stocked and maintained the teller window area. Maintained balancing record with 99.5% rate of accuracy. Sold cashier\'s checks, traveler\'s checks and money orders. Executed wire transfers, stop payments and account transfers. Maintained friendly and professional customer interactions.
Recreation Supervisor, Current - Current Parks And Recreation Departments – City, ,
Developed over 50% of new programs and expanded or improved existing programs by 40%. Developed a comprehensive staff-training program
credited with building morale. Staff turnover decreased by 55%.
Analyzed and reduced areas of waste and overlap.
Increased management efficiency by 150% in one year.
Developed policy manuals for recreation staff and
volunteers.
Interests
Health, Wellness, Nutrition, and Fitness
Skills
Accounts receivable and payable
Budget Development
Community Outreach
Cheerful
Customer Service Relations
Detail-oriented
Effective Communicator
Excellent Time Management
Goal-oriented
Inventory control and management
Operations management
People-oriented
Policy & Procedure Development
Positive Mindset
Problem Solver
Record Keeping
Recruiting
Self-sufficient
Staff Evaluation
Staff Trainer
Education
Certificate in Integrative Nutrition Health Coach: Dietary Theory, Nutrition and Health Histories, Expected in 2016 - THE INSTITUTE FOR INTEGRATIVE NUTRITION - New York, New York GPA:
Master of Arts: Early Childhood Education, Expected in - NATIONAL - LOUIS UNIVERSITY - Evanston, Illinois GPA: Teacher of Birth - 8 years of age
Bachelor of Science: Leisure Studies, Expected in - ARIZONA STATE UNIVERSITY - Tempe, Arizona GPA: Parks and Recreation
Additional Information
COMMUNITY OUTREACH Portage Public Schools Site-Based Decision-Making Team, Portage Public Schools District Advisory Council, Greater Kalamazoo Girls on the Run Site Liaison Volunteer, Glowing Embers Girl Scout Council
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School Attended
THE INSTITUTE FOR INTEGRATIVE NUTRITION
NATIONAL - LOUIS UNIVERSITY
ARIZONA STATE UNIVERSITY
Job Titles Held:
Integrative Nutrition Health Coach
Education Services Administrator
Head Teacher
Kindergarten Teacher, Coordinator, Teaching Assistant, Paraprofessional and Substitute Teacher
