Customer Service Representative who achieves high levels of customer satisfaction. Demonstrates strong interpersonal relations, effective oral and written
communication skills with clients, colleagues, customers, and
individuals on all levels. Self-motivated
individual and contributing team member.
Health, Wellness, Nutrition, and Fitness
10/2010 to Current
Integrative Nutrition Health CoachKim Harris Health Coaching – Portage, MI Direct selling and Network Marketing health, wellness and nutrition services. Coaching hundreds of individuals obtain their desired goals. Conduct Wellness Wednesday events to groups of individuals educating on the importance of nutrition, re-balancing and youthfully aging. Guide clients in bringing balance to important elements of their life. Capture leads on website and social media.
08/2007 to 10/2013
Education Services AdministratorTri County Head Start – Paw Paw, MI
One of eight of the administrative team. Education Services consisted of eight staff. Supervised and conducted teacher training activities. Experienced with developing curriculum and budgets. Effective communicator between parent, child, and fellow staff members. Instrumental in determining policies, procedures and planning educational goals and objectives for staff and children. Monitored the delegate agency in assuring compliance with Head Start Performance Standards.
Education staff successfully
guided Tri County Head Start program through two successful federal reviews with no findings.
02/2006 to 03/2007
Head TeacherWestern Michigan University – Kalamazoo, MI Supervised 5-10 undergraduate interns assigned to the center as part of their course
of study in the College of Education each semester. Successfully collaborated with Western Michigan Universities early childhood
education faculty and its Office of Field Placements on training and evaluating
interns. Maintained all educational documentation for twelve children. Assisted in
managing and developing the budget.
08/1991 to 06/2005
Kindergarten Teacher, Coordinator, Teaching Assistant, Paraprofessional and Substitute TeacherElementary School Districts – IL and MI Classroom Kindergarten Teacher for six yearsParaprofessional for four yearsSubstitute Teacher for four years
Customer Service RepresentativeCitibank/Citicorp – Evanston & Chicago, IL Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Organized, stocked and maintained the teller window area. Maintained balancing record with 99.5% rate of accuracy. Sold cashier\'s checks, traveler\'s checks and money orders. Executed wire transfers, stop payments and account transfers. Maintained friendly and professional customer interactions.
Recreation SupervisorParks and Recreation Departments – North Shore Suburbs in IL
Developed over 50% of new programs and expanded or improved existing programs by 40%. Developed a comprehensive staff-training program
credited with building morale. Staff turnover decreased by 55%.
Analyzed and reduced areas of waste and overlap.
Increased management efficiency by 150% in one year.
Developed policy manuals for recreation staff and
Accounts receivable and payable
Customer Service Relations
Excellent Time Management
Inventory control and management
Policy & Procedure Development
Certificate in Integrative Nutrition Health Coach: Dietary Theory, Nutrition and Health Histories THE INSTITUTE FOR INTEGRATIVE NUTRITION - New York, New York
Master of Arts: Early Childhood EducationNATIONAL - LOUIS UNIVERSITY - Evanston, Illinois Teacher of Birth - 8 years of age
Bachelor of Science: Leisure StudiesARIZONA STATE UNIVERSITY - Tempe, Arizona Parks and Recreation
COMMUNITY OUTREACH Portage Public Schools Site-Based Decision-Making Team, Portage Public Schools District Advisory Council, Greater Kalamazoo Girls on the Run Site Liaison Volunteer, Glowing Embers Girl Scout Council