Experienced Buildings and Systems Engineer (BASE) with over 2 years of experience in Automated Systems Integration with UPS. Excellent reputation for resolving problems, testing, improving customer satisfaction, and driving overall operational improvements. Recognized consistently for performance excellence and contributions to success in Automated Application industry.
Accomplishments
I was the Lead Integrator and collaborated with multiple vendors on the Plainfield, IN; Columbus, OH; Ontario, Canada and Cranbury, NJ sites.
Resolved Sorter issues through testing and research.
Documented and resolved application or mechanical issues which led to a successful performing Module that is able to sort packages correctly and accurately.
Skills
Test Automation
Technology integration
Project Management Principles
Consulting Experience
Documentation Management
Automation knowledge
Automated Test Development
Test implementation
Excellent Work Ethic
Fast Learner
Clerical
Relationship-Building
Ability To Manage
Problem-Solving Skills
Collaboration
Cultural Awareness
Work History
Integration Engineer, 03/2018 to Current Caterpillar – Massachusetts, MA,
Worked on sites with over 5 vendors, consultants, electrical and mechanical contractors, and local cross-functional staff to successfully meet project objectives with regards to system functionality, system performance, and system reliability
Worked with vendors such as SIEMENS, MHS, SICK, TSG and FHIVES
Monitored and tested application performance to identify potential issues, develop solutions, and collaborate with developers on solution implementation
Installed, configured, tested, and maintained operating systems, application software, setup some network equipment and system management tools
Documented and kept management teams informed of all support related issues as well as module status during projects
Managed use of various types of databases and configurations; while installing standard updates and upgraded new systems if needed
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Resolved application problems, improved operations, and provided exceptional client support
Wrote, revised and maintained documentation outlining standard test procedures and automation standards for reference throughout testing department.
Implemented test automation procedures for both regression and progression scenarios, powering future implementation of repeatable diagnostics.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Monitored testing materials security and enforcement.
IT Liaison, 03/2017 to 03/2018 Seasons Hospice & Palliative Care – Dallas, TX,
Responsibilities include supporting technologies used by BGCO employees- this included and not limited to all systems, advertised software and approved hardware
Worked with all business partners to understand technology and operations
Responsible for quick and thorough resolution of trouble tickets, addressing software/hardware/voice and network connectivity issues
Responsible for ITL Jabber Chat requests, reviewing conditions and processes for outages/crisis and communicating updates and resolution
Participated in projects due to growing demand of technology Some projects included technology refreshes of Hardware, Software, Switches, and Routers Tablets
Maintained, analyzed, troubleshooted, and repaired computer systems, hardware and computer peripherals
Trained employees, identified and repaired product failures, ordered and replaced parts as needed
Oversaw implementation of application developments
Created reports that determined which tickets were avoidable and how long crisis tickets lasted along with resolutions
Escalated unresolved issues to appropriate level
Created and maintained databases, network accounts and programs for specific department needs
Oversaw daily performance of computer systems
Evaluated and conducted technical and functional research and analysis
Referred major hardware and software problems and defective products to vendors or technicians for service
Trained users in proper use of hardware or software
Collected data around every transaction and turned it into tools that helped users
Applied performance tuning techniques
Participated in special projects, external audits, evaluations and process improvements
Prepared detailed technical design specifications for programs
Resolved conflicts and negotiated mutually beneficial agreements between parties
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Increased efficiency through task automation by 50%
GCO Tech Support, 01/2009 to 10/2016 Verizon Wireless – City, STATE,
Provide excellent support for voice, data, hardware, and software to Government employees and contractors
Made sure that Verizon software known as VZ Access Manager is compatible with Verizon products as well as third-party devices
Provided step by step instructions on how to install software and how to fix any errors that may occur while trying to connect to devices
Insured that customer's issue was resolved correctly first time, and assisted in testing data connections of devices, and embedded modems
Assisted as Teacher assistant to new hire classes and also was acting supervisor while supervisors were out of town for business
Assisted as floor support to aid in assistance of department coordinators and new hires
Recommended to take on special projects to help better department and team morale.
Diagnosed problems using testing equipment, technical knowledge and hand instruments.
Maintained testing resources, manuals and tools to provide informational knowledge insight.
Researched ways to help minimize submitting unnecessary trouble tickets by 35%
Education
Bachelor of Science: Electrical Engineering, Expected in 2006 Alabama A & M University - Normal, AL GPA:
Electrical Engineering Designed an Internet Security System using LabVIEW in a group of three; we established a budget, determined the type of cameras that we needed, executed a plan that we were going to implement regarding the location of where the cameras were going to be placed, and created a presentation to demonstrate the progress of each stage of the Internet Security System. We did data testing to insure that the program was running smoothly and that the program was compatible with the material that we were using.
A+ Certification course; Completed: , Expected in 09/2009 Virginia College - Huntsville, AL, GPA:
Certification Courses: , Expected in 2011 ITCAP- Prima Community College - Tucson, AZ , GPA:
Network + Certification course; Completed 5/2011
Security + Certification; Completed and Certified 12/29/2011
Network + Certification course; Completed: , Expected in 5/2011 ITCAP- Prima Community College - Tucson, AZ , GPA:
Security + Certification; Completed and Certified: , Expected in 2012 ITCAP- Prima Community College - Tucson, AZ, GPA:
Certifications
Security + Completed and Certified 12/29/2011
CAPM (Certified Associate in Project Management) Completed 6/8/17
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