Friendly Insurance Sub-Agent offering more than 3 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.I have proficient customer service representative experienced in high paced and time critical environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy.
Time management skills
Good telephone etiquette
Microsoft Office Experienced
Complex Problem Resolution
Excellent Communication Skills
Strong Organizational Skills
Team Management Skills
07/2014 to 02/2017
Insurance Sub-AgentCountry Financial － Springfield, GA
Managed a staff of 2 people.
Guided the development, production, promotion and financial aspects of Insurance by dealing with home, auto, life, IRA's, 401K Rollovers, and financials.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Worked with stakeholders to drive product and service definition and design.
Managed day-to-day development issues.
Facilitated a fast-paced and dynamic entrepreneurial environment.
Drove specification, scheduling, status and review processes.
Executed training programs.
Developed strategic plans and initiatives.
Developed monthly reports.
Translated business priorities into implementable actions.
Observed all laws, regulations and other applicable obligations.
Revised plans as needed to meet changing goals and requirements.
Anticipated and prepared required materials for meetings.
Increased revenue by 27%.
Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Required to deal with customers on a regular basis.
Great multi-tasking skills.
07/2014 to 08/2017
Head CoachTeam Universe Cheer － Rincon, GA
Team Universe Cheer - Rincon, Ga.
Positive Reinforcement Method.
Safe Play Environment.
Conflict Resolution Techniques.
Basic Clerical Knowledge.
Facilitates Clear Communication.
Addressed behavioral and learning issues with parents and daycare management.
Identified signs of emotional and developmental problems in children and reported to parents.
Gave one-on-one attention to children while maintaining overall focus on the entire group.
03/2013 to 06/2014
CashierAutoshine Car Wash － Rincon, Ga
Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
Developed and maintained long-term relationships with policyholders and small business entities.
Trained new cashiers on procedures, customer service and sales techniques.
Greeted customers promptly.
Directed customers to store locations.
Received customer payments.
Described products and services in detail.
Assisted customers in selecting items based on needs.
Created attractive displays to promote items.
Processed customer returns.
Collected and stored coupons.
Assisted on sales floor as needed to maintain service standards.
03/2017 to Current
BabysitterBabysitting － Rincon, Ga
Read stories to the children and taught them painting, drawing and crafts.
Disciplined children and recommended other measures to correct behavior.
Created an infant area, toddler area and preschool area of play within the daycare.
Carefully monitored children's play activities.
Offered detailed daily reports that outlined each child's activities.
Incorporated music and art activities to encourage creativity and expression.
Maintained daily records of activities, behaviors, meals and naps.
Routinely picked children up from school and activities.
Upheld all CPR and Georgia regulated certifications.
Familiarized parents with center's policies, regulations, fees and curriculum.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Supervised circle time, free play, outside play and learning and developmental activities.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
5 years experience with developmentally challenged children ages 6 months to 10 years old.
Education and Training
BBA: BusinessEast Georgia State College － Statesboro, GABusiness
Associate of Applied Science: Psychology & SociologyEast Georgia State College － Statesboro, GAPsychology & Sociology Accomplishments
*I am part of the Honor Society in College.
*Promoted to Sub-Agent after only 1 year for exceptional performance.
*Trained and mentored 3 new employees.
Basic, Clerical, Excellent Communication, Conflict Resolution, Customer Satisfaction, Customer Service, fast, financials, financial, focus, Insurance, Inventory management, materials, meetings, Merchandising, money, Microsoft Office, office, Multi-tasking, Strong Organizational Skills, Payment processing, Problem Resolution, processes, Project Management, promotion, selling, sales, scheduling, specification, strategic plans, Team Management, telephone etiquette, Time management, training programs