Energetic, hardworking, highly motivated customer service/sales professional with 20+ years client interface experience.
Results-driven Insurance Agent with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
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Top producer for Major Insurance agency in Florida for seven out of eight years employment. Number 1 in the company 3 times, with the remaining 4 times President's Circle honoree - top 10 agents in the company.
Broke company record for production in 2009 for the year and finished with #1 Top Producer, highest number of policies ever sold in the history of the company.
Sales
Customer Service
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Was a Top Producer for seven consecutive years. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.
Performed all customer service and sales agent duties, helping to make him a top performer in the top 10 trainee agents in the country.
Managed quality communication, customer support and product representation for each client.
Coursework in Insurance Agent 2-20 License Professional Accreditation
Continuing Education every two years 25 hours until I reached 6 years as Licensed Agent, then 20 hours every two years.
Numerous courses in Professional Development
Learned insurance customer service basics, handling walk in clients, and phone calls inbound. Received Professional Accreditation as .a 4-40 customer service representative
Professional Accreditation with a 2-15 Insurance Agent License for Life and Health. Gave up license in 2006, while not working with it.
Professional Training in study of Pilot License. Received in 1991.
Completed Police Standards course, graduating 3rd in my class with a 94.5 average.
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