Highly organized and intuitive sales professional offering easily transferable and broad experience in client relationship, accounts management, sales, collections, customer service, and staff supervision. Thrive at imposing change and promoting process improvements. Adept at increasing customer retention, expanding sales, and driving revenue. Knowledgeable of business and management principles involved in tactical planning and strategic leadership. Constantly explore opportunities to further increase customer loyalty and boost revenues. Background includes excellence in public speaking, speaking before large and small audience.
- Accounts Management
- Sales and Marketing
- Customer Service
- Program Management
- Presentation and Communications Teaching, Coaching, and Mentoring
- Prospecting and cold calling
- Skilled multi-tasker
- Upselling and consultative selling
- Exceptional customer service skills
- Strategic account development
- Team building expertise
- Skilled in MS Office
- Proven sales track record
- PowerPoint expert
- Formulating quotes
Us-Wah-Idaho-00 Usa Id Work-At-Home, ID, 01/2014 - Current
- Consistently met and exceeded strict monthly sales and quality metrics.
- Used problem solving skills to successfully create new business policies.
- Counseled customers on potential new business commercial, homeowners, auto, motorcycle, and renter's insurance policies via telephone and in person. Appointment setter for life insurance.
- Higher level of customer service including billing, filled a trusted adviser role.
- Manage a portfolio of over 10,000 households
- Planned, created and delivered sales presentations as a vender at various events.
City, STATE, 01/2012 - 01/2014
- Counseled customers on potential new business homeowner's, auto, motorcycle, and renter's insurance policies via telephone and in person.
- Consistently met and exceeded strict monthly sales and quality metrics.
- Used problem solving skills to successfully create new business policies.
City, STATE, 09/2009 - 02/2012
- Provide support and assistance to Collections Account Executive (CAE) in handling escalated customer calls; organize and conduct team meetings, training, and coaching sessions with CAEs; supervise downloading of files into the dialer for outbound calls and contacting customers through phone to collect past due balances and advise on pending disconnection of services.
- Expertly construct and compile coaching documents; work on special projects; regularly check and monitor attendance; strictly observe adherence and building team morale.
City, STATE, 02/2009 - 08/2010
- Extensively worked on delinquent accounts through calls to remind clients of their past due balances and pending disconnection of service.
- Rendered excellent customer service to ensure utmost satisfaction of Comcast patrons.
City, STATE, 07/2007 - 02/2009
- Successfully increased sales and retention rate of cable products to new and existing customers in a help desk capacity.
- Expertly troubleshot cable, Internet, and phone services over the phone. Highlights:
- Played an integral role as a floor supervisor, managing escalation calls and resolving complex troubleshooting issues, being regarded as the go-to person within a short period of time from hire date.
- Selected to join the "One Pipe" training program, which integrated all the advanced products into one queue; also worked on various special projects that reconciled flawed customer bills and corrected technical issues, eliminating a service call.
- Ranked as the top team collector throughout five-month tenure as a collections account executive.
- Hold records for being the fastest in history of department to be promoted to collections floor supervisor to fulfill an important role.
- Spearheaded the team that reached a collections goal of $1.1M in June, one of two teams to hit goal out of eight teams.
Account Executive, Collections, Credit, Sales, Sales And, Training, Metrics, Monthly Sales, Problem Solving, Telephone, Customer Service, Receptionist, Retail Sales, Coaching, Outbound Calls, Help Desk, Increased Sales, Accounts Through, Clients, Delinquent Accounts, Satisfaction, Annuities, Billing, Life Insurance, Sales Agent, And Marketing, Cisco, Employee Performance, Excel, Highly Organized, Increase, Mac, Mac Os, Marketing, Mentoring, Microsoft Office, Ms Office, Outlook, Powerpoint, Process Improvements, Program Management, Project Management, Publisher, Sales Professional, Time Management, Very Organized, Windows 7, Windows Xp, Word
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School Attended
- Patapsco High School and Center for the Arts
Job Titles Held:
- Insurance Sales Agent
- Insurance Sales Counselor
- Collections Floor Support Supervisor
- Collections Account Executive
- Advanced Products Representative
Degrees
- High School Diploma
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