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Shayna Booker

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

Professional Summary

Highly-qualified and professional Insurance Customer Service Representative available to fill a position with a reputable company

Core Qualifications
  • Great understanding of insurance types policies procedures coverage prices etc.
  • Exceptional customer service skills with customers as well as providers
  • Proficient in MS Office and data input programs used to collect insurance information
  • Thorough and meticulous in all paperwork and data entry
  • Problem solving skills needed to assist customers with claims
  • Excellent mathematical skills for easy calculations
  • Proven loyalty with a company growth of knowledge and advancement of position
Experience
Head Insurance Customer Service Representative
2/1/2001 – Present
Company Name
City, State
  • Oversee all Customer Service Representatives in daily aspects of the job
  • Draft efficiency reports for each employee as well as the department as a whole
  • Train new representatives in answering and placing calls meeting with customers filing claims accepting payments etc.
  • Make bi-weekly schedules as well as daily checklists for representatives to follow
Insurance Customer Service Representative
8/1/1995 – 2/1/2001
Company Name
City, State
  • Answered customer phone calls answering questions and offering services
  • Met with potential customers to explain all insurance options
  • Collected and updated customer information to ensure coverage was correct
  • Assisted customers in filing claims as well as making and receiving payments
  • Entered customer service notes into customer files after any contact for future reference
Education
AssociateÕs Degree
XXXX – XXXX
Business University of Miami
Coral Gables, FL

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