insurance examiner currently gs 12 step 4 87693 40 hour flextime work week some telework resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Over the past 10 years in my employ with the U.S. Department of Labor's Office of Workers' Compensation Program (DOL/OWCP), Division of Coal Mine Workers' Compensation (DCMWC), I am pleased to have cultivated valuable experience and expertise in insurance matters, official bulletin, directive, memo, and report writing, outgoing correspondence composition, policy and procedure manual writing, editing, and training. I regularly work with insurance carriers, [provide daily guidance to our] district office staff, the Department’s Solicitors Office, actuarial staff, and The U.S. Treasury/Federal Reserve Bank. I’m committed to providing excellent service to parties inside and outside of the Division, and can be counted on to maintain a high level of productivity.
  • Analytical thinker
  • Superb writer and editor
  • Solution oriented

  • Excellent interpersonal skills
  • Creative problem solver
  • Energetic and focused
Provided 2016 and 2017 training for DCMWC district office staff following upgrades to the division's information database.
Served on the DCMWC's 2015-2016 bankruptcy management team, which resulted in the formulation of permanent policy for the program.
Served on the 2015-2016 design team for the DCMW's new self-insurance underwriting process; co-created corresponding business forms; solely responsible for final grammatical edits.
Performed a critical role in the DCMWC's national office's migration from paper insurance cards to its participation in the National Council of Compensation Insurance (NCCI) insurance database in 2012/2013. 

Professional Experience
07/2010 to Current Insurance Examiner * Currently GS 12, Step 4: $87,693 40-hour, flextime work week, some telework Healthcare Trust Of America, Inc. | Indianapolis, IN,
Duties Include:
  • ​ Responding to a heavy, daily flow of assistance requests from district office personnel for insurance coverage information and liability research requests.
  • Regular contact with coal operators regarding federal black lung insurance coverage.
  • Frequent interaction with commercial insurance carriers, third-party administrators, surety companies, and the Federal Reserve Bank.
  • Sole management of the Division's Federal Reserve Bank securities sub-accounts, monitoring for maturity dates and below par deposits.
  • Authoring bulletins (often published on the Program's website) and guidance directives for district office claims examiners.
  •  Authoring federal contracts for the Division as necessary. 
  •  Regularly conducting underwriting reviews/audits, preparing accompanying summary reports and memos for the Program Director.
  • Continual updating of the Division's coal operator database, key for claims processing.
  •  Regularly assisting the Division's FOIA officer with insurance-related inquiries.
  • Frequently working with legal counsel/solicitor's office and actuaries with respect to bankruptcy and liability enforcement matters.
07/2007 to 07/2010 Worker's Compensation Claims Assistant, OWCP/DCMWC * GS 4: $27,159.00 * GS 5: $34,075.00 Exelon | Des Moines, IA,
  • Performed continuous coal operator database audits and updates; issued uninsured warning notifications as warranted. 
  • Regularly interacted with insurance carriers and third-party administrators regarding insurance coverage matters. 
  • Performed quarterly case resolution/timeliness analysis reports for district offices on behalf of the Division's Branch Chief. 
  • Gathered information and documentation for coal mine-related Freedom of Information Act (FOIA) requests.
  • Assisted the Division's Section Chief with ongoing records maintenance and reorganization efforts.
  • Assisted district office personnel with insurance and liability inquiries.
  • Assisted legal counsel/solicitor's office in liability research matters.
01/2002 to 01/2004 Junior Account Executive (part time while attending college) $36,000.00 PEABODY VERMONT, INC. | City, STATE,
  • Maintained and serviced textbook sales accounts within an assigned sales territory.
  • Emphasized attentive personal service to clients.
  • Fully familiarized self with as many texts as possible for best sales integrity.
01/2001 to 2002 Executive Assistant to Chairwoman/Director $65,000.00 LUCKYSTAR FOUNDATION/EDU CAP | City, STATE,
  • Co-managed the chairwoman's charity operations and personal calendars.
  • Co-arranged the chairwoman's business travel itinerary and accommodations. 
  •  Processed the chairwoman's incoming and outgoing mail correspondence, foreign and domestic. 
  •  Was solely responsible for the chairwoman's Tyson's Corner office telephone communications. 
  •  Coordinated and facilitated the chairwoman's meetings and conferences.
  •  Maintained the chairwoman's filing and sensitive information storage.
  • Served as a member of the coordination team for the charity's 2002 International Education Summit in London England.
  • Assisted the COO of the charity's student loan division with administrative support when necessary.
  • Interacted with collection agencies with regard to delinquent student loan matters.
01/1998 to 01/2001 Leasing Manager $52,000.00 CHARLES E. SMITH RESIDENTIAL MANAGEMENT | City, STATE,
  • Managed leasing office for twin high-rise residential apartment buildings.
  • Facilitated marketing strategies as necessary to maintain high occupancy.
  • Liaised regularly with onsite residential management regarding market changes and sales strategies.
  • Maintained weekly pricing and occupancy rate records of competitor communities in the area, making adjustments as necessary.
  • Restructured pricing and marketing strategies, which considerably improved vacancy rates and resident retention.
  • Selected to work on a new residential construction project; duties included leasing apartment units prior to their completion, and securing of applications and related security deposits. Said project was a resounding success; the building was leased in full (with wait list) six months ahead of projection.
01/1997 to 01/1998 Leasing Manager EDGEWOOD RESIDENTIAL MANAGEMENT | City, STATE,
  • Managed a small apartment community's leasing office in a challenging, high crime area.
  • Reworked pricing structure and application standards, which improved the quality of applicants and reduced the number of unfulfilled leases. 
  •  Employed aggressive weekly to monthly marketing strategies as necessary for the purpose of reaching and maintaining high occupancy goals, with special attention to resident retention.
01/1993 to 01/1995 Project Manager FARB INVESTMENTS Creekside Apartment Homes | City, STATE,
  • Served as manager and bookkeeper for a 254 unit apartment community.
  • Supervised new move-in unit preparation, maintenance service and grounds-keeping.
  • Maintained the community's budget.
  • Served as manager-on-call every six week for this property and its sister properties, totaling 1,300 units.
  • Represented the company in court for eviction hearings.
  • Served as leasing agent for main leasing center, as necessary.
  • Trained leasing agents.
01/1988 to 01/1993 Resident Manager/Assistant Manager FARB INVESTMENTS West Point Apartment Homes | City, STATE,
  • Served as assistant manager for a 504 unit apartment community.
  • Served as the property's co-bookkeeper.
  •  Assisted with unit preparation supervision.
  •  Assisted with resident issues and coordinated maintenance schedules.
  •  Served as manager-on-call every six weeks for this community and its sister properties, totaling 1,300 units.
  • Represented the company in court for eviction hearings.
Education and Training
Expected in to to | Chartered Property & Casualty Underwriting AMERICAN INSURANCE INSTITUTE, Online Program, GPA:
Continuing education in Property & Casualty Insurance Underwriting
Expected in May 2011 to to Bachelor of Science | Public Administration GEORGE MASON UNIVERSITY, Fairfax, VA GPA:
Expected in January 2010 to to Bachelor of Science | Justice Administration Pre-Law Focus GEORGE MASON UNIVERSITY, Fairfax, VA GPA:
Expected in Summer 2004 to to | Comparative Law Studies OXFORD UNIVERSITY, Oxford, GPA:
Study Abroad Program pre-law credits earned for Mason University
Expected in Summer 2003 to to | Literature CAMBRIDGE UNIVERSITY, Cambridge, GPA:
Study Abroad Program credits earned for Mason University
Expected in 1999 to to | Computer Information Systems Business Administration STRAYER UNIVERSITY, Arlington, VA GPA:
Computer Information Systems Business Administration
Expected in 1980 to to High School Diploma | Mars Hill Bible School, Florence, Alabama GPA:
Expected in 2017 to to | Writing USDOL EXECSEC TRAINING, Washington, D.C. GPA:
Expected in 2017 to to | Emerging Leaders DOL Management Course, Washington, D.C. GPA:
Professional Affiliations
2008 GMU Chapter President, National Society of Collegiate Scholars Member, United Nations Association of the Greater Capitol Area Member, Alpha Phi Sigma Justice Honor Society
Insurance, law/federal regulations, research, securities management, underwriting, professional writing, project administration, personnel management, proficiency with the Windows operating system, and all Windows Office programs and applications, typing speed: 59 words per minute, excellent interpersonal and organizational skills.

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Resume Overview

School Attended

  • Mars Hill Bible School
  • DOL Management Course

Job Titles Held:

  • Insurance Examiner * Currently GS 12, Step 4: $87,693 40-hour, flextime work week, some telework
  • Worker's Compensation Claims Assistant, OWCP/DCMWC * GS 4: $27,159.00 * GS 5: $34,075.00
  • Junior Account Executive (part time while attending college) $36,000.00
  • Executive Assistant to Chairwoman/Director $65,000.00
  • Leasing Manager $52,000.00
  • Leasing Manager
  • Project Manager
  • Resident Manager/Assistant Manager


  • Bachelor of Science
  • Bachelor of Science
  • High School Diploma

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