Insurance Examiner * Currently Gs 12, Step 4: $87,693 40 Hour, Flextime Work Week, Some Telework resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Over the past 10 years in my employ with the U.S. Department of Labor's Office of Workers' Compensation Program (DOL/OWCP), Division of Coal Mine Workers' Compensation (DCMWC), I am pleased to have cultivated valuable experience and expertise in insurance matters, official bulletin, directive, memo, and report writing, outgoing correspondence composition, policy and procedure manual writing, editing, and training.
I regularly work with
insurance carriers, [provide daily guidance to our] district office staff, the Department’s Solicitors
Office, actuarial staff, and The U.S. Treasury/Federal Reserve Bank. I’m committed
to providing excellent service to parties inside and outside of the Division,
and can be counted on to maintain a high level of productivity.
Highlights
Analytical thinker
Superb writer and editor
Solution oriented
Excellent interpersonal skills
Creative problem solver
Energetic and focused
RECENT ACCOMPLISHMENTS
Provided 2016 and 2017 training for DCMWC district office staff following upgrades to the division's information database.
Served on
the DCMWC's 2015-2016 bankruptcy management team, which resulted in
the formulation of permanent policy for the program.
Served on the 2015-2016 design team for the DCMW's new self-insurance underwriting process; co-created corresponding business forms; solely responsible for final grammatical edits.
Performed a critical role in the DCMWC's national office's migration from paper insurance cards to its participation in the National Council of Compensation Insurance (NCCI) insurance database in 2012/2013.
Professional Experience
07/2010 to Current
Insurance Examiner * Currently GS 12, Step 4: $87,693 40-hour, flextime work week, some teleworkHealthcare Trust Of America, Inc. – Indianapolis, IN,
Duties Include:
Responding to a heavy, daily flow of assistance requests from district office personnel for insurance coverage information and liability research requests.
Regular contact with coal operators regarding federal black lung insurance coverage.
Frequent interaction with commercial insurance carriers, third-party administrators, surety companies, and the Federal Reserve Bank.
Sole management of the Division's Federal Reserve Bank securities sub-accounts, monitoring for maturity dates and below par deposits.
Authoring bulletins (often published on the Program's website) and guidance directives for district office claims examiners.
Authoring federal contracts for the Division as necessary.
Regularly conducting underwriting reviews/audits, preparing accompanying summary reports and memos for the Program Director.
Continual updating of the Division's coal operator database, key for claims processing.
Regularly assisting the Division's FOIA officer with insurance-related inquiries.
Frequently working with legal counsel/solicitor's office and actuaries with respect to bankruptcy and liability enforcement matters.
Performed continuous coal operator database audits and updates; issued uninsured warning
notifications as warranted.
Regularly interacted with insurance carriers and third-party administrators regarding insurance coverage matters.
Performed quarterly case resolution/timeliness analysis reports for district offices on behalf of the Division's Branch Chief.
Gathered information and documentation for coal mine-related Freedom of Information Act (FOIA) requests.
Assisted the Division's Section Chief with ongoing records maintenance and reorganization efforts.
Assisted district office personnel with insurance and liability inquiries.
Assisted legal counsel/solicitor's office in liability research matters.
01/2002 to 01/2004
Junior Account Executive (part time while attending college) $36,000.00PEABODY VERMONT, INC. – City, STATE,
Maintained and serviced textbook sales accounts within an assigned sales territory.
Emphasized attentive personal service to clients.
Fully familiarized self with as many texts as possible for best sales integrity.
01/2001 to 2002
Executive Assistant to Chairwoman/Director $65,000.00LUCKYSTAR FOUNDATION/EDU CAP – City, STATE,
Co-managed the chairwoman's charity operations and personal calendars.
Co-arranged the chairwoman's business travel itinerary and accommodations.
Processed the chairwoman's incoming and outgoing mail correspondence, foreign and domestic.
Was solely responsible for the chairwoman's Tyson's Corner office telephone communications.
Coordinated and facilitated the chairwoman's meetings and conferences.
Maintained the chairwoman's filing and sensitive information storage.
Served as a member of the coordination team for the charity's 2002 International Education Summit in London England.
Assisted the COO of the charity's student loan division with administrative support when necessary.
Interacted with collection agencies with regard to delinquent student loan matters.
01/1998 to 01/2001
Leasing Manager $52,000.00CHARLES E. SMITH RESIDENTIAL MANAGEMENT – City, STATE,
Managed leasing office for twin high-rise residential apartment buildings.
Facilitated marketing strategies as necessary to maintain high occupancy.
Liaised regularly with onsite residential management regarding market changes
and sales strategies.
Maintained weekly pricing and occupancy rate records of competitor
communities in the area, making adjustments as necessary.
Restructured pricing and marketing strategies, which considerably improved
vacancy rates and resident retention.
Selected to work on a new residential construction project; duties
included leasing apartment units prior to their completion, and
securing of applications and related security deposits. Said project was a
resounding success; the building was leased in full (with wait list) six
months ahead of projection.
01/1997 to 01/1998
Leasing ManagerEDGEWOOD RESIDENTIAL MANAGEMENT – City, STATE,
Managed a small apartment community's leasing office in a
challenging, high crime area.
Reworked pricing structure and application standards, which improved the
quality of applicants and reduced the number of unfulfilled leases.
Employed aggressive weekly to monthly marketing strategies as necessary for
the purpose of reaching and maintaining high occupancy goals, with special
attention to resident retention.
01/1993 to 01/1995
Project ManagerFARB INVESTMENTS Creekside Apartment Homes – City, STATE,
Served as manager and bookkeeper for a 254 unit apartment community.
Supervised new move-in unit preparation, maintenance service and grounds-keeping.
Maintained the community's budget.
Served as manager-on-call every six week for this property and its sister properties, totaling 1,300 units.
Represented the company in court for eviction hearings.
Served as leasing agent for main leasing center, as necessary.
Trained leasing agents.
01/1988 to 01/1993
Resident Manager/Assistant ManagerFARB INVESTMENTS West Point Apartment Homes – City, STATE,
Served as assistant manager for a 504 unit apartment community.
Served as the property's co-bookkeeper.
Assisted with unit preparation supervision.
Assisted with resident issues and coordinated maintenance schedules.
Served as manager-on-call every six weeks for this community and its sister properties, totaling 1,300 units.
Represented the company in court for eviction hearings.
Education and Training
Expected in
: Chartered Property & Casualty Underwriting AMERICAN INSURANCE INSTITUTE - Online Program, GPA: Continuing education in Property & Casualty Insurance Underwriting
Expected in May 2011
Bachelor of Science: Public Administration GEORGE MASON UNIVERSITY - Fairfax, VA GPA:
Expected in January 2010
Bachelor of Science: Justice Administration Pre-Law Focus GEORGE MASON UNIVERSITY - Fairfax, VA GPA:
Expected in Summer 2004
: Comparative Law Studies OXFORD UNIVERSITY - Oxford, GPA:
Study Abroad Program pre-law credits earned for Mason University
Expected in Summer 2003
: Literature CAMBRIDGE UNIVERSITY - Cambridge, GPA: Study Abroad Program credits earned for Mason University
Expected in 1999
: Computer Information Systems Business Administration STRAYER UNIVERSITY - Arlington, VA GPA: Computer Information Systems
Business Administration
Expected in 1980
High School Diploma: Mars Hill Bible School - Florence, Alabama GPA:
Expected in 2017
: Writing USDOL EXECSEC TRAINING - Washington, D.C. GPA:
2008 GMU Chapter President, National Society of Collegiate Scholars
Member, United Nations Association of the Greater Capitol Area
Member, Alpha Phi Sigma Justice Honor Society
Skills
Insurance, law/federal regulations, research, securities management, underwriting, professional writing, project administration, personnel management, proficiency with the Windows operating system, and all Windows Office programs and applications, typing speed: 59 words per minute, excellent interpersonal and organizational skills.
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Resume Overview
School Attended
AMERICAN INSURANCE INSTITUTE
GEORGE MASON UNIVERSITY
GEORGE MASON UNIVERSITY
OXFORD UNIVERSITY
CAMBRIDGE UNIVERSITY
STRAYER UNIVERSITY
Mars Hill Bible School
USDOL EXECSEC TRAINING
DOL Management Course
Job Titles Held:
Insurance Examiner * Currently GS 12, Step 4: $87,693 40-hour, flextime work week, some telework