Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Energetic ILR claim associate offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for resourcefulness in meeting and exceeding goals, revenue and team goals. Detail-oriented Specialist versed in researching and resolving complex issues on behalf of policyholders, companies and carriers. Bringing three years of expertise in auto insurance. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate their claims.
Accomplishments
- Collaborated with team of 22 in the development of our new home church building.
- Used Microsoft Microsoft Word to develop brochures
- Achieved the leadership program by completing 20 tasks with accuracy and efficiency.
- presented and preached my teachings to two hundred people
- volunteered to pack food for Mary's food bank
Skills
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Work History
Insurance Claims Representative, 08/2018 - Current
J.D. Byrider – Pearl, MS,
J.D. Byrider – Pearl, MS,
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
- demonstrates a high level of understanding in Remarkable interactions with callers,and adherence to schedule.
- Evaluated accuracy and quality of data entered into agency management system.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Worked productively in fast-moving work environment to process large volumes of claims.
- proficient in setting up First Notice of Loss assignments and moving the claim to the furthest point within goal
- excel at delivering a Remarkable interaction to callers with empathy and patience
- Verified client information by analyzing existing evidence on file.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Generated, posted and attached information to claim files.
- PC Results positive each month 100%, 91% and 95% achieving Target
- Select Service Adoption was strong each month
- established liability at a very high rate throughout
- FNOL's for Assignments remaining at a high level showing outstanding results
- Medallia scores 5.0 for the Quarter
- Quality results were in Target
- displayed a strong understanding of process and claim handling
- consistently worked additional hours to assist with customer calls and task work.
Teller /customer service representative, 07/2016 - 06/2018
At & T – Pleasant Hill, CA,
At & T – Pleasant Hill, CA,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Managed to open the bank and was responsible for a key
- Cash handling experience
- Front of the line teller
- Improved our branch with superb service levels and got awarded the number one branch of the region
- Managed lobby and directed co-workers on their duties
- Developed community reputation through commitment to customer satisfaction by having strong and long client relationships.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Handled customers in fast-paced setting in coordination with solid team of four customer service associates.
Sales Representative, 01/2015 - 07/2016
Payless Shoes For Less – City, STATE,
Payless Shoes For Less – City, STATE,
- Bilingual; Proficient in writing and reading in Spanish
- Completed tasks quickly and efficiently
- Cash register experience for over one year
- Recommended and helped customers select merchandise based on their needs
- Offered discounts and promotions
- Trained new employees in Payless customer service policies and service level standards
- Exceeded targeted sales goals by 25%
- Experienced in customer service and sales over the phone
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Directed strategic initiatives to improve presentation and maximize sales.,
- Key carrier
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Sales Representative/Retail Customer Service, 09/2014 - 01/2015
Payless Shoe Source – City, STATE,
Payless Shoe Source – City, STATE,
- Named “Associate of the week” many times for exceeding all customer service goals
- Received awards for excellent customer care
- Received weekly “exceeds expectations” ratings on performance reviews
- Winner of the “Sales person of the week” award
- Supervised team of two staff members
- Awarded number one merit increases during the first month of employment
- Became key carrier
- For two years got named the best customer service associate
- Excelled in monthly surveys and was mentioned to be the “backbone” of my branch
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
No Degree: Business, Expected in
Maricopa Community Colleges - Mesa Community College - Mesa, AZ
Maricopa Community Colleges - Mesa Community College - Mesa, AZ
- Member of the entrepreneurship program and completed the program
- Continuing education in Business analyst
- I was elected to enter the entrepreneurship program to pursue my business degree
No Degree: Business Administration, Expected in
Riverside Community College - Riverside, CA,
Riverside Community College - Riverside, CA,
- Member of International club Communications club
- Received the title of an ambassador for new students
- Completed professional development in the Avid program
- Showed multiple exchange students the school program and introduced them to their future careers as an ambassador
High School Diploma: , Expected in 05/2012
Henry J. Kaiser High School - Fontana, CA
Henry J. Kaiser High School - Fontana, CA
- Member of Advancement Via Individual Determination program-AVID and completed the program with superb grades
- Tutored Algebra and English for students that needed help.
- Received an A in algebra while also tutoring students at the same time
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School Attended
- Maricopa Community Colleges - Mesa Community College
- Riverside Community College
- Henry J. Kaiser High School
Job Titles Held:
- Insurance Claims Representative
- Teller /customer service representative
- Sales Representative
- Sales Representative/Retail Customer Service
Degrees
- No Degree
- No Degree
- High School Diploma
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