Talented sales and customer service professional, who relates warmly to clients and prospective clients by using a friendly, yet confident communication style, and who has consistently exceeded sales goals and company expectations by expanding client base and maintaining high standards of customer service in the health care field.
Sales - Health Care Services
Customer Service Development
Review pre-certification requests for medical necessity and assist clients, members, and health care providers by providing plan education, problem resolution and other customer service related needs.
Coordinated patient referrals from health care professionals and insurance companies and provided information to callers regarding services, converting inquiries to sales. Obtained insurance verification and pre-certification for insured clients, while supporting field staff.
Coordinated patient referrals from health care professionals and insurance companies, while providing information regarding home care and hospice services to callers and converting inquiries to sales. Obtained insurance verification and pre-certification for insured clients and provided updates to case managers.
Work History and
References Available Upon Request
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