Experienced Quality Control Technician focused on assisting operations with creating compliant products. Systematic and driven professional familiar with scheduling and conducting inspections to help solve production issues and maintain quality.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Compassionate Laboratory Technician trained to handle issues and remain level-headed at all times. Offering drive to work hard and serve as valued employee.
Hardworking Quality Control Inspector offering 2 years of manufacturing and production experience. Detail-oriented and systematic professional knowledgeable about compliance standards. Adheres strictly to documentation guidelines and reporting requirements.
Asset protection expertise
Insurance sales strategy
Cross-selling and upselling
Laboratory computer systems
Inspections and audits
Insurance Agent | 08/2020 to Current Aflac - Odessa, TX
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Engaged customers and provided high level of service by carefully explaining details about documents.
Diminished project lags by effectively training employees on best practices and protocols.
Cultivated professional relations to establish long-term profitable partnerships.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Analyzed customer needs and provided best options, upselling products and services.
Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Leveraged industry trends to shape solutions and approaches.
Maintained pleasant and cordial attitude at all times, even when issues arose.
Executed on-time, under-budget project management by handling complex issues effectively for senior leadership.
Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Quality Control Technician | 09/2018 to 04/2020 Signal Peak Silica - Odessa, TX
Recorded, reported and posted specimen results in company software.
Collected, labeled and stored lab samples according to laboratory specifications.
Compared samples to standards and specifications by performing detailed measurements and tests.
Assisted with correcting systemic problems in order to eliminate errors.
Completed routine inspections of components and products to fulfill quality assurance requirements.
Performed visual and dimensional inspections on manufactured parts.
Noted results and entered data into company software to track and assess trends.
Produced thorough reports detailing findings and proposed recommendations.
Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
Recorded lot numbers and serial numbers in ERP system for traceability of all items produced.
Monitored daily performance of production team to identify and address issues affecting quality product output.
Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Generated performance reports to outline quality management effectiveness and achieve goals.
Analyzed production accuracy, testing equipment and engineering drawings to formulate corrective action plans.
Cashier | 06/2018 to 09/2018 Dollar General - Odessa, TX
Assisted with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Housekeeper | 05/2017 to 08/2017 Hilton Garden Inn - Odessa, TX
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
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Companies Worked For:
Signal Peak Silica
Hilton Garden Inn
Odessa High School
Job Titles Held:
Quality Control Technician
High School Diploma
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