Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Customer Service (10+ years)
Microsoft Office Suite
Salesforce
Event scheduling
Team management
Work flow planning
Process implementation
Sales background
Networking
Negotiations
Compliance management
Client account management
Strategic and financial planning
Public speaking
Outlook
Website management
Conflict resolution
Performance improvement
Process & Procedure manual construction
Process improvement
New business development
Relationship building
Contract management
Risk management
Cost control and reduction
Work History
07/2014 to 03/2020Insurance Agency ManagerComsonics | Norcross, GA,
Licensed Insurance Professional in an administrative role.
Responsible for training & supervising team members.
Managed the daily administrative operations of the agency.
Responsible for maintaining a diplomatic and professional work environment.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Provided front line inquiry research and response by phone, in writing or in person to the public & internal team members.
Worked without supervision exercising independent judgment to manage time; organize and prioritize work; handling multiple tasks simultaneously.
Responsible for establishing and maintaining effective office policies & procedures, adhering to state & company regulations.
Assisted in monitoring property and liability claims; working with customers and adjustors.
Sales Leader, assisting sales force in obtaining goals; distributing work load and developing systems to create an efficient work environment.
Maintained databases and daily production.
Responsible for equipment inventory and ordering supplies.
Operated software for publishing, graphics and spreadsheet development.
Successfully maintained exceptional quality control standards to provide Signature legendary customer experience.
Manage all department operations to ensure efficient transactions; setting goals and delegating responsibilities.
Solicit and develop new business accounts by cold calling and networking, while maintaining relationships with existing accounts.
Analyze trends and compile data to revise planning and strategy for successful performance.
Working manager, that recruited, trained and supervised 12+ employees.
Compiled payroll data; prepared hiring and termination paperwork.
Maintained records for vacations and sick-day eligibility.
Establish morale building philosophy & employee development resulting in high employment retention rate.
Fostering an environment in which customers enjoy high levels of service & employees are motivated to deliver top performance.
Solicited customer feedback to understand customer needs and the needs of the community.
Provided staff with coaching, feedback and developmental opportunities.
Identified problems and concerns for opportunities of improvement to meet operational goals.
Managed with integrity and honesty, promoting a transparent culture and values.
Ensured adherence to employment laws and safety standards.
Assisted in processing worker's compensation claims; working with claims adjustors and attorneys.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Maintained employee records; counseling of employees; investigated work comp and unemployment issues.
Wrote business correspondence and procedure manual.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
01/1999 to 04/2008OwnerPark Hotels & Resorts | Tysons Corner, VA,
Founded and managed a subcontracting janitorial business, growing revenue from $25,000 annually to $50,000 in first year and to $100,000 within two years.
Adhering to safety & procedural requirements specific to each contract.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed key operational initiatives to drive and maintain substantial business growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Aligned branding initiatives and sales strategies with client goals.
Consulted with customers to assess needs and propose optimal solutions.
06/1990 to 07/1995Front Office ManagerPalm Bay Surgery Center | City, STATE,
Worked with surgeons and their office staff to schedule outpatient procedures.
Insured medical records were in order.
Responsible for discussing financial obligations with the patient for payment to the surgery center.
Registration of patients & waiting room responsibilities.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Verified benefits and worked with insurance companies to obtain payments.
Assisted with regulatory issues such as compliance.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Scheduled, rescheduled and handled cancelled appointments for patients.
Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
Pulled charts and prepared for nurse and doctor assessment.
Education
Expected in 03/2014Associate of Science | General StudiesIowa Western Community College, Council Bluffs, Iowa, GPA:
Expected in High School Diploma | Harlan Community High School, Harlan, IA, GPA:
Expected in No Degree | Mortuary Science And EmbalmingArapaho Community College, Littleton, CO, GPA:
Additional Information
Authorized to work in the US for any employer
CERTIFICATIONS AND LICENSES
, Insurance License, Property-Casualty & Life-Health
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