instructional designer and sales trainer resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Driven Sales Training Professional with 15+ years of experience creating comprehensive training programs, managing new hires and assessing sales teams' performance. Committed to developing and coaching salespeople of all experience levels to enhance selling skills and achieve or exceed business revenue goals. Frequently recognized for delivering engaging and results-producing training while demonstrating excellent presentation and facilitation skills during both live and virtual environments.

  • Leadership
  • Selling Skills
  • Good Listening Skills
  • Project Management
  • New Hire On-Boarding
  • Adult Learning Theories
  • Course Material Creation
  • Planning and Coordination
  • Training Program Development
  • Process Evaluation and Enhancement
Instructional Designer and Sales Trainer, 04/2019 to Current
Thermo Fisher ScientificCity, STATE,
  • Utilized knowledge of industry best practices to improve upon existing training methods while developing new curriculum.
  • Updated evaluation and survey tools to monitor and improve the training program's effectiveness using Qualtrics software, while becoming a certified user of the application.
  • Selected and implemented a new learning management system (LMS) for the entire division and provided live virtual training to simplify the transition to new system.
  • Achieved "Black Belt Certification" in the use of the LMS from SAP (vendor) and serves as the LMS administrator.
  • Trained entire sales team on new CRM system to enable documentation of customer interactions, enhance strategic discussions, and improve team communication.
  • Facilitated series of live WebEx training calls for the rollout of CRM ( and developed twenty-four eLearning modules (video with narration) for blending learning approach.
  • Uses the entire suite of Microsoft tools, and other software to create documents and tools.
  • Demonstrates expertise with various training development software, including Articulate 360, Brainshark, Adobe Captivate, Camtasia, and Easygenerator.
  • Partnered with corporate Jessicaeting to deliver training that enhances the sales team's knowledge of overlapping symptoms related to allergy, asthma, and COVID during pandemic.
  • Developed and facilitated training to help sales team maximize prospecting effectiveness, while using virtual meeting best practices to have impactful customer discussions.
  • Collaborated with Jessicaeting to achieve successful launch of new digital tool (Showpad) used for sharing resources with customers and was the lead for all live training sessions.
  • Developed content and facilitated multiple training sessions at National Sales Meetings, both 2020 and 2021 (virtual meeting).
  • Selected as a Global Culture Journey Ambassador. Work closely with other global ambassadors to reinforce the organization's key beliefs, and provide Culture Journey workshops for new people joining the organization.
National Sales Training Manager, 06/2014 to 03/2019
Quest DiagnosticsCity, STATE,
  • Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
  • Evaluated performance to provide individual coaching, tools, and constructive feedback for account executives in Cardiovascular, Oncology, Molecular Oncology, Dermatology, Neurology, Women's Health, Infectious Disease, Prescription Drug Monitoring, and Hospital sales.
  • Frequently selected to lead Integrity Selling workshops for joint ventures and acquisitions, including Sonora Quest, Mid-America Clinical Labs, CompuNet, and Medfusion.
  • Effectively managed vendor relationship with long-term partner (Integrity Solutions) for sales methodology training materials, including content refresh and program branding.
  • Lead performance development workshops on topics such as Setting and Achieving Business Goals, Making Impact on Short Sales Call, Coaching for Sales Leaders, Executive Presentation Skills, and Change Management.
  • Mentored and coached peers on effective development of training objectives, content design, adult learning principles, and classroom facilitation.
Strategic Account Executive and Specialty Sales, 06/2006 to 06/2014
Quest DiagnosticsCity, STATE,
  • Managed existing strategic accounts and identified new business opportunities to achieve and exceed revenue objectives.
  • Used consultative sales approach and business acumen to understand customer needs and recommend relevant offerings to decision-makers in large physician groups.
  • Consistent top performer exceeding individual sales goals and contributing to team goals seven consecutive years.
  • Awarded Quarterly Sales Excellence Award six times for increasing revenue growth, several exceeding 125%.
  • Excellent performance recognized with Sales Excellence Award for best performance in region, and 2nd (out of 70) in company at 112% in 2008.
  • Selected as only Strategic Account Executive to present "Why Quest Diagnostics for Large Physician Practices" on video for others to emulate.
  • Frequently presented "Why Quest Diagnostics" and "Why Quest Diagnostics for Genetics" at customer events.
  • Designed and implemented effective methodology to identify growth opportunities, shared target accounts with all districts in region, and trained peers on innovative targeting process.
  • Represented sales team multiple times as "Champion" to develop Jessicaeting strategies for new testing options.
Education and Training
Bachelor of Science: Medical Technology/Business Administration, Expected in to Wayland Baptist University - Plainview, TX
Graduate Hours Completed: Business Administration, Expected in to Midwestern State University - Wichita Falls, TX
  • Forty-five hours in areas of Management, Jessicaeting, Finance, and Economics
  • Certified Strategic Selling with Perspective Trainer, Miller Heiman
  • Certified Professional Selling Skills Trainer, Miller Heiman
  • Certified Integrity Selling Trainer, Integrity Solutions
  • Train the Trainer Certification, Xavier Leadership Center
  • Adult Learning Principles, Association for Talent Development
  • Certified Global Clifton Strengths Coach, Gallup Organization
  • Certified International Practitioner Personality Profile Analysis (PPA/DISC), Thomas International

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Resume Overview

School Attended

  • Wayland Baptist University
  • Midwestern State University

Job Titles Held:

  • Instructional Designer and Sales Trainer
  • National Sales Training Manager
  • Strategic Account Executive and Specialty Sales


  • Bachelor of Science
  • Graduate Hours Completed

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