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Instructional Assistant Resume Example

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INSTRUCTIONAL ASSISTANT
Summary

Motivated Business Administrative assistant with 2 years of experience. Knowledgeable of business practices and Microsoft office. Organized planner and educational support professional with more than 5 years of related experience and strong desire to positively impact students' lives.

Skills
  • Database entry
  • Developing slide presentations
  • IEP adherence
  • Student learning support
  • Microsoft Word
  • Microsoft PowerPoint
  • Time management
  • Customer service-oriented
  • Strong organization skills
Experience
04/2003 - 10/2005Rite AidBALTIMORE, MD
Customer Service Associate
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to managers or supervisors for remediation.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted in the pharmacy; count prescription drugs, labled and packaged prescriptions.
12/2004 - 10/2006United States Postal ServiceBALTIMORE, MD
Mail Handler/ Mail Clerk/Postal Carrier
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Delivered mail to residents and businesses within assigned area.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment and manually sorted mail.
  • Adhered to rules and regulations of using a master postal key and operating a postal vehicle under compliance standards.
06/2006 - 09/2007Genesis Eldercare Catonsville CommonsCatonsville, MD
Certified Nursing Assistant
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Used mobility devices and transportation equipment to carefully and transport patients.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
03/2011 - 09/2017Unified Community Connections/ UC2 Delrey SchoolHalethorpe, MD
Instructional Assistant
  • Tutored and supported students individually and in groups of up to 7 by reteaching and reviewing lesson concepts and goals.
  • Monitored students in class, hallways, outdoor activities, physical therapy groups, speech groups, and occupational therapy groups to supervise, enforce rules and support lead teacher.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Attended in-services, workshops and seminars.
  • Administered medications and GI tube feedings to students.
Education and Training
12/2017Catonsville, MD
Associate of Arts in Business AdministrationCommunity College Baltimore County
  • Cum laude graduate
  • Honor Roll Fall 2017, Spring 2018, Fall 2019
  • Major in Business Administration
  • 3.60 GPA
  • Dean's List Honoree Fall 2017, spring 2018, Fall 2019
06/2004Baltimore, MD
High School DiplomaBaltimore City College
Additional Information

There have been absences in my employment history due to maternity leave and to further my education full time.

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Resume Overview

Companies Worked For:

  • Rite Aid
  • United States Postal Service
  • Genesis Eldercare Catonsville Commons
  • Unified Community Connections/ UC2 Delrey School

School Attended

  • Community College Baltimore County
  • Baltimore City College

Job Titles Held:

  • Customer Service Associate
  • Mail Handler/ Mail Clerk/Postal Carrier
  • Certified Nursing Assistant
  • Instructional Assistant

Degrees

  • Associate of Arts in Business Administration
    High School Diploma

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