Trainer who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.
6 years of training in inside sales and customer service
Curriculum development and assessment
Extensive knowledge of training methods
Helped more than 50 participants reach their educational goals.
Developed 5 training manuals for 5 training seminars within 2 years
Instructional Assistant08/2015Sierra Vista Child and Family Services/Kirk Baucher SchoolModesto, CA
Assist the teacher with implementing group facilitated learning and one-on-one individualized lesson plans in order to meet student learning needs.
Administer behavioral management techniques in order to keep order in the classroom and effectively facilitate student learning by 95%.
Child Care Worker02/2014Elite Family SystemsCeres, CA
Provide, training, counseling and therapy to mentally disturbed and delinquent children.
Observe and monitor children's behavior and activities to see how they interact with others.
Deliver substantive feedback to clients in order to promote effective, behavioral growth and development.
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Training Specialist07/2013 to 12/2013General Dynamics Information TechnologySandy, UT
Facilitated training materials regarding asking consumer questions regarding the Affordable Care Act.
Accommodated different learning styles by incorporating visual aids, playing calls for auditory learners, and administering computer simulations for kinesthetic learners.
Administered written assessments to gauge content knowledge of concepts taught in training.
Certified customer service representatives by conducting live one-on-one mock call scenarios to assess systems navigation skills, customer service interaction and searching required scripts to answer consumer questions.
Associate Trainer01/2013 to 07/2013ConvergysTaylorsville, UT
Developed training materials regarding filling out applications, and answering customer questions about customer service, sales, and troubleshooting common challenges involving AT&T cellular service.
Enhanced learning by using role plays, computer simulations, y-connecting, and playing live calls that addressed different ways to resolve customer challenges and questions.
Certified students by conducting live one-on-one mock call scenarios to assess systems navigation skills, customer service interaction and searching required scripts to answer consumer questions.
Training Professional Supervisor06/2011 to 01/2013The Results CompaniesProvo, UT
Planned, prepared, and taught agents correct methods of taking inbound and outbound calls for XM Radio.
Administered and reported student assessment data to determine appropriate certification and placement of students in correct program.
Selected the top five best candidates for the company by helping recruiters and the department of human resources analyze candidates' strengths and weaknesses, qualifications, and educational experience for the job.
Online Adjunct History Instructor05/2010 to 03/2015Center for Excellence in Higher EducationSalt Lake City, UT
Taught online American history by conducting webinars weekly using Zoom.
Prepared and facilitated engaging and interesting lesson plans to optimize classroom participation and to enhance the learning experience.
Leveraged strong classroom management techniques in order to maintain a productive learning environment, and effectively responded to student inquires within 24 hours.
Drove significant and measurable improvements by applying differentiated instructional methods; Increased student achievement on assignments, exams and participation levels by 95%.
In Home Reading and Math Teacher04/2008 to 06/2011Club Z In Home Tutoring ServicesTurlock, CA
Taught Reading and Math to elementary and high school students.
Provided leadership and oversight for students ages Kindergarten through 12th grade in general studies; increased student achievement by 90% on tests according to the No Child Left Behind program requirements.
Research and Sales Consultant03/2008 to 06/2011FedEx OfficeModesto, CA
Conducted in-depth data collection and research by interviewing customers, employees, education administrators, supervisors to identify ways to improve marketing, sales and customer service results.
Improved sales and customer service by 80% with a period of 2 months.
Participated in the hiring process by interviewing candidates who were qualified for certain positions.
Center for Excellence in Higher Education.
Student Teacher10/2007 to 12/2007Madison High SchoolRexburg, ID
Taught American history to eleventh grade high school students.
Student Teacher09/2006 to 12/2006Sugar-Salem Junior High SchoolSugar City, ID
Observed and taught social studies to seventh grade students.
Master of Arts: Education (Curriculum and Instruction)2010American InterContinental UniversityHoffman Estates, IL, USA
B.A: History Education2008Brigham Young University IdahoRexburg, ID, USA