Project manager with experience in residential construction and commercial environments. Experience leading a team on projects of up to $150K on rough, trim and final install, while keeping best interests of company and customers in mind.
Strong attention to detail
Work well under strains of deadlines and mid-project changes
Time management/multitasking - Excellent customer service
Organization and efficiency
Consistent level of integrity - Reading and understanding technical plans and documents
High level of technical aptitude and mechanical ability
Installation and Service ManagerOct 2015 - Current AUDIO VIDEO EXCELLENCE, LLCRaleigh, NC
Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
Training managerMar 2008 - Oct 2015 NEUWAVE SYSTEMS, INCRaleigh, NC
Manage projects from rough to completion and service work.
Lead team during installation, handled service work and change orders, lead bi-weekly and quarterly training meetings.
Customer point of contact during cycle.
Lead TechnicianJan 2006 - Jan 2008 ADVANCED TECH SYSTEMSGreensboro, NC
Install projects from rough to completion, interface with customers and report back to supervisor throughout phases of project.
Assistant Manager, Lead TechnicianJan 2002 - Jan 2006 DUSTY HEATH'S PAINTCLAYTON, NC
Ensure payments and deposits, coordinate with contractors and PMs for service, production homes with some custom projects.
Acquire materials for crew of 5-7, responsible for quality inspections of services.
Project Highlights Automation and Electronics Integration (AVX) Budgets: $1K to $100K Install and manage wide range of low voltage and electronic systems, from simple structured wiring in production builder homes to full home automation systems in large custom homes.
Coordinate with other trades where services overlap.
Lead Team where applicable.
Custom Electronics Integration (Neuwave and ATS) Budgets: $1K to $150K Install and manage wide range of low voltage systems, including surveillance, intrusion and central vac, theater, video and audio distribution, on a wide range of projects with a focus on high-end custom projects with full automation systems with HVAC and lighting integration.
Led bi-weekly and quarterly training meetings for 8-12 technicians.
Coordinate with other trades when necessary.
Qualifications Experience leading people, scheduling, budget management and admin duties.
Work in and around construction for 15 years, seeing the process, getting to know GCs and PMs Currently pursuing Associate Degree, completed coursework includes CAD, Math, and Engineering Materials.
Classes from High school include manual drafting and CAD, admin duties.