Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Project manager with experience in residential construction and commercial environments. Experience leading a team on projects of up to $150K on rough, trim and final install, while keeping best interests of company and customers in mind.
  • Strong attention to detail
  • Work well under strains of deadlines and mid-project changes
  • Time management/multitasking - Excellent customer service
  • Problem solving/troubleshoot
  • Organization and efficiency
  • Consistent level of integrity - Reading and understanding technical plans and documents
  • High level of technical aptitude and mechanical ability
  • Employers (Brief)
Work History
Installation and Service Manager, 09/2015 to Current
Arthur J Gallagher & Co.Dublin, OH,
  • Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
  • Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.

Training manager, 03/2008 to 10/2015
TranscoreOrlando, FL,
  • Manage projects from rough to completion and service work.
  • Lead team during installation, handled service work and change orders, lead bi-weekly and quarterly training meetings.
  • Customer point of contact during cycle.
Lead Technician, 01/2006 to 01/2008
  • Install projects from rough to completion, interface with customers and report back to supervisor throughout phases of project.
Assistant Manager, Lead Technician, 01/2002 to 01/2006
  • Ensure payments and deposits, coordinate with contractors and PMs for service, production homes with some custom projects.
  • Acquire materials for crew of 5-7, responsible for quality inspections of services.
  • Project Highlights Automation and Electronics Integration (AVX) Budgets: $1K to $100K Install and manage wide range of low voltage and electronic systems, from simple structured wiring in production builder homes to full home automation systems in large custom homes.
  • Coordinate with other trades where services overlap.
  • Lead Team where applicable.
  • Custom Electronics Integration (Neuwave and ATS) Budgets: $1K to $150K Install and manage wide range of low voltage systems, including surveillance, intrusion and central vac, theater, video and audio distribution, on a wide range of projects with a focus on high-end custom projects with full automation systems with HVAC and lighting integration.
  • Led bi-weekly and quarterly training meetings for 8-12 technicians.
  • Coordinate with other trades when necessary.
  • Qualifications Experience leading people, scheduling, budget management and admin duties.
  • Work in and around construction for 15 years, seeing the process, getting to know GCs and PMs Currently pursuing Associate Degree, completed coursework includes CAD, Math, and Engineering Materials.
  • Classes from High school include manual drafting and CAD, admin duties.
Bachelor of Arts: Business Administration, Expected in 2013
San Francisco State University - San Francisco, CA

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