Professional looking to contribute strong management skills and gain more experience in related fields to collaborate with a team that enhances the organization’s mission, vision, and strategic goals. Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in esthetic areas such as facials,hair removal and makeup with the focus to best treatments to each clients needs.
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Loaded and unloaded orders at customer's homes or locations.
Worked productively with customers to meet order requirements and service expectations.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Tracked substitutions and informed customers of changes.
Maximized efficiency by scanning items quickly and completing as many orders per hour.
03/2020 to Current
Uber DriverCbiz, Inc. – Saint Louis, MO,
Maintained accurate logs of all deliveries, including trips and information.
Delivered goods and products to customer on time and in excellent condition.
Upheld high standards of professionalism and discretion when working with high-value clients.
Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Generated consistent referrals and repeat business by providing friendly and fast service.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
10/2009 to 03/2015
Customer Service RepresentativeXerox Company – City, STATE,
Worked in an fast paced Call Center environment and handled on average 50 or more technical or mission critical contacts daily Provided all technical solutions and general inquiries regarding Audible Mobile Applications on Windows, Android, Fire OS & Apple iOS Handled and Resolved complex issues with Mobile Applications, Software crashing, and connectivity failures Maintained and handled the following accounts: Sirius XM, Lime Cellular, Audible UK Amazon Tech Worked in Citrix Remote Desktop closed 98% of troubleshooting tickets without escalation.
Provided communication and problem resolutions for customers and team environment Awarded monthly for being a “Top support professional” delivering valuable technical support.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Answered constant flow of customer calls with up to 50 calls in queue per minute.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
09/2019 to Current
Administrative AssistantAuthetic Heart Work – City, STATE,
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Managed Access databases converting complex data into easy-to-interpret data.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Scheduled office meetings and client appointments for staff teams.
Coordinated bookkeeping activities in QuickBooks and Lawson.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Created PowerPoint presentations for business development purposes.
Handled client correspondence and tracked records to foster office efficiency.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Expected in 10/2021
: Esthetics Brittany Beauty School - Levittown, NY GPA:
Expected in 10/2018
Certificate: Certified Nursing Assistant Fordham Institute - Queens, NY, GPA:
Expected in 10/2008
High School Diploma: Camperdown High School - Jamaica WI, GPA:
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