LiveCareer-Resume

inside sales team lead resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized [Job Title] with [Number] years of experience. Dedicated to fantastic customer service and maintaining relationships with customers. Skilled at upselling products to increase overall sales and trained in [Software].

Skills
  • Sales Records Management
  • Account Management
  • Sales Statistics Analysis
  • Sales Activities
  • Effective Customer Communication
  • Product Branding
  • Customer Service and Assistance
  • Networking Events
  • Customer Trend Analysis
  • Strategic Decision-Making
  • Operational Standards
  • Workflow Schedules
  • Salesforce Software
  • Advertising Campaigns
  • Inside and Outside Sales
  • Customer Billing
  • Customer Transactions
  • Pricing Structures
  • Client Meetings
  • Reading Comprehension
  • Information Updates
  • Inbound and Outbound Leads
  • Data Communications
  • Marketing Strategy Development
  • Digital Sales
  • Meeting Support
Education
Pontifical Catholic University of Puerto Rico Ponce, PR, Expected in 12/2007 Bachelor of Arts : Communications - GPA :
University of Sao Paulo Sao Paulo, SP, Expected in 07/2017 MBA : Marketing - GPA :
Certifications
Accomplishments
  • Supervised team of [Number] staff members.
Work History
Change Healthcare - Inside Sales Team Lead
Peach Glen, PA, 11/2019 - Current
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Updated accounts and maintained long-term relationships with clients.
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Supported customers continuously from sales process to product set-up and use.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
Atlas Technologies - Corporate Communications Coordinator
San Diego, CA, 10/2016 - 02/2018
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Responded to requests for information from media or designated appropriate spokesperson or information source.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Carried out day-day-day duties accurately and efficiently.
F&M Trust - Corporate Communications Officer
Hustontown, PA, 07/2013 - 10/2016
  • Developed and implemented short- and long-term communications strategies.
  • Managed communications with external and internal stakeholders across entire incident lifecycle.
  • Oversaw website copy and social media platforms.
  • Represented company at multiple public forums and conferences.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
Right At Home - Marketing Assistant
Pensacola, FL, 07/2008 - 07/2012
  • Created engaging content for Pinterest, Facebook and Instagram.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Sourced vendors for services such as video production and materials to complete marketing objectives.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Tracked key metrics and developed spreadsheets and data models.
Languages
Portuguese :
Native or Bilingual
Negotiated :
Spanish :
Limited Working
Negotiated :
Affiliations
Additional Information

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Resume Overview

School Attended

  • Pontifical Catholic University of Puerto Rico
  • University of Sao Paulo

Job Titles Held:

  • Inside Sales Team Lead
  • Corporate Communications Coordinator
  • Corporate Communications Officer
  • Marketing Assistant

Degrees

  • Bachelor of Arts
  • MBA

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