Inside Sales Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Goal-oriented Inside Sales Manager dedicated to building successful teams focused on surpassing revenue goals. Seasoned professional with a Lean Six Sigma Green Belt certification and expertise in operations management, revenue forecasting and strategic planning. Established capabilities in financial analysis, project management, supply chain management and staff management. Hardworking and cost-conscious team player, who identifies multiple opportunities for improvements and implements solutions to achieve objectives.

  • Over 6 years of business operations management experience
  • Lean Six Sigma Green Belt Certified
  • Led projects in process improvement, cost containment, and productivity improvement
  • Strong understanding of Salesforce, Microsoft Office and Inventory management systems
  • Robust analytical skills, experience in planning and managing at both strategic and operational level
  • Strong leadership skills, quick learner, work well under pressure and as part of a team
Work History
Inside Sales Manager, 12/2018 to Current
AnixterKansas City, KS,
  • Manage and assist Inside Sales Team in processing leads, qualifying business opportunities, closing sales, generating proposals, contractual documents, and seeking renewal/upsell/cross-sell opportunities.
  • Manage internal and external data sources for information and enhance CRM data quality.
  • Gathered, organized and analyzed data, resolved discrepancies and modeled information.
  • Identify opportunities and build plans to elevate sales operations and processes.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
  • Collaborate closely with senior management regarding oversight of budget and forecasting.
  • Prepare monthly, quarterly and annual sales forecasts and metric reports.
  • Liaise with Marketing, Finance, Customer Success and Product Development departments to improve processes, ensure cross-collaboration and efficiency.
  • Create and document standard operating procedures to improve efficiency.
  • Worked with logistics team to overhaul shipping process and decreases shipping costs by 20.
General Manager, 10/2017 to 07/2018
Watco Companies, Inc.Cyril, OK,
  • Direct front line management staff with tasks including interviewing, hiring, training, and conducting performance reviews.
  • Manage the life cycle of incoming and outgoing shipments.
  • Work with supply chain and third-party vendors to create plans to optimize the flow of materials.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Implement 5s and Lean techniques to improve overall processes and productivity.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coordinate the procurement of materials, products and services.
  • Work with national sales team to facilitate new avenues of growth and develop a contractor base team.
  • Manage the day-to-day operations of carriers and use routing planning software to build efficient delivery routes.
  • Achieved 97.5% average on time delivery rate on all delivers with no loss of materials or assets.
Customer Service Manager, 07/2017 to 10/2017
Praxair, Inc.Fargo, ND,
  • Manage overall location operations and personnel for both Avis and Budget locations.
  • Manage fleet distribution for entire Raleigh-Durham area.
  • Proactively identify and lead process improvement initiatives using lean tools and find cost reduction solutions.
  • Lead customer service team and coach staff as well as take corrective action when needed.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Operations Manager, 03/2014 to 06/2017
Gates CorpCharlotte, NC,
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports.
  • Partner with other operations managers to balance labor and implement continuous process development.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Find cost reduction solutions by managing life cycle of overall fleet of cars (over 2,000).
  • Manage a unionized workforce and deliver quality customer service.
  • Coach all staff and empower them to engage in problem resolution.
  • Conduct new hire interviews and train new personnel.
  • Gathered, documented and modeled data to assess business trends.
  • Initiated program that standardized employee training and led to an increase in customer satisfaction by 15%.
Associate of Arts: Information Systems, Expected in 2014
Virginia Commonwealth University - Richmond, VA,

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Resume Overview

School Attended
  • Virginia Commonwealth University
Job Titles Held:
  • Inside Sales Manager
  • General Manager
  • Customer Service Manager
  • Operations Manager
  • Associate of Arts

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