inside sales manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Consistent Inside Sales Manager creating a team environment and establishing goals and objectives. Comprehensive experience achieving revenue and profit targets in highly competitive markets. Proficient in conducting quarterly reviews, personal development coaching and performance assessments.

  • Customer Service
  • Problem-Solving
  • Decision Making
  • Salesforce Software
  • Operational Records Review
  • Sales Quota Management
  • Budgeting and Expenditures
  • Bid Request Management
  • Problem Solving
  • Relationship Building
  • Shipping and Receiving Oversight
  • Detail-Oriented
  • Customer Complaint Resolution
  • Verbal and Written Communication
  • Operating Procedures and Policies
  • Sales Development
  • Territory Management
  • Multiline Phone Systems
06/2022 to 06/2023
Inside Sales Manager Farmers Insurance Group Sachse, TX,
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Communicated with repeat customers to build long-term relationships.
  • Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
  • Managed performance and salary reviews.
  • Fielded customer feedback and complaints.
  • Managed team of (3) sales specialists that contacted partners through phone calls, emails, mailings, faxes and seminars to communicate company initiatives.
  • Collaborated with marketing and development departments for effective sales.
  • Monitored employee productivity and motivated team to meet daily goals.
  • Facilitated implementation of new technology.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Determined price schedules and discount rates.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
07/2020 to 06/2022
Sales Representative Clean Harbors, Inc. Tulsa, OK,
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Operated register, handled cash and processed credit card transactions.
04/2017 to 06/2020
Route Delivery Driver E.A. Sween Company Austin, TX,
  • Verified delivery of items with customers and obtained proper signatures.
  • Drove vehicle along pre-determined route and delivered customer orders on-schedule.
  • Maneuvered vehicle into position at warehouse for unloading returns and loading new deliveries.
  • Followed DOT regulations and company safe driving guidelines and immediately reported safety hazards.
  • Completed damage control checks on items and contacted supervisor about removing orders according to company policy.
  • Drove truckloads to customer sites daily and completed proper paperwork.
  • Unloaded and reloaded delivery items.
  • Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
  • Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
  • Developed solid connections with customers to promote products.
  • Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
Education and Training
Expected in 03/2000 to to
Certificate: Auto Diesel Repair
Universal Technical Institute of Texas Inc - Houston, TX
Expected in 07/1997 to to
: Diploma
Hamilton County High School - Jasper, FL

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Resume Overview

School Attended

  • Universal Technical Institute of Texas Inc
  • Hamilton County High School

Job Titles Held:

  • Inside Sales Manager
  • Sales Representative
  • Route Delivery Driver


  • Certificate

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