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Inside Sales Manager Resume Example

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JB
INSIDE SALES MANAGER
Professional Summary

Multi-talented Inside Sales Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Diligent in building and retaining accounts by providing support and attentive service. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.

Work History
Company Name - Inside Sales ManagerCity, State11/2015 - Current
  • Trained employees on new technology and sales methods.
  • Set and exceeded inside sales goals.
  • Coordinated department activities and projects to meet project timelines.
  • Scheduled and led all department staff meetings, workshops, and functions.
  • Hired six sales representatives over five year period.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Company Name - Inside Sales RepresentativeCity, State04/2014 - 04/2015
  • Collaborated with District Sales Managers and company customers to set up optimal delivery schedules.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Maintained up-to-date knowledge of all available products.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained friendly and professional customer interactions at all times.
  • Created and updated customer accounts with relevant information.
  • Emphasized product features based on analysis of customers' needs.
  • Developed and deepened customer relationships to drive revenue growth.
  • Completed company leadership training program.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Company Name - Order Entry ClerkCity, State12/2011 - 03/2013
  • Communicated with customers to answer questions and perform account maintenance.
  • Assisted customers with product and service selections.
  • Completed accurate order entry, including data verification.
  • Documented shipping information for each order and tracked packages when necessary.
  • Processed payments, including credit and debit card transactions.
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Determined and recommended methods to address improvement opportunities.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Company Name - Assistant Store ManagerCity, State03/2009 - 10/2011
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Conducted store inventories once per quarter.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
Skills
  • Customer surveying
  • Budget development
  • Product branding
  • Relationship building skills
  • Direct sales
  • Sales presentations
  • Database management
  • Territory management
  • Systems and software programs
  • Coaching and mentoring
  • Sales reporting
  • B to B sales
  • Sales processes
  • Analytical problem solver
  • Account management
Education
Lewis UniversityCity, StateAssociate of Arts: International Business
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Resume Overview

School Attended

  • Lewis University

Job Titles Held:

  • Inside Sales Manager
  • Inside Sales Representative
  • Order Entry Clerk
  • Assistant Store Manager

Degrees

  • Associate of Arts : International Business

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