Inside Sales Manager Resume Example
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INSIDE SALES MANAGER
Professional Summary
Goal-oriented, client-focused Sales and Business Development Manager with (20+) years of experience driving sales force expansion and performance excellence. Dedicated to building successful teams focused on surpassing profit and sales goals. Demonstrated talent for boosting client satisfaction with focus on continuous improvement and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Skills
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Work History
Inside Sales Manager04/2006 to 06/2020
Doordash – Oakland , CA
Doordash – Oakland , CA
- Presented process solutions to diverse audiences, applying consultative sales techniques to secure new contracts. Won projects nationally and internationally in range of $500k to $20M.
- Attained sales goals increases of 30% annually in the first eight years of employment with implementation of diverse sales tools, recruitment and strategies.
- Introduced and managed custom engineered solutions boosting revenue by $3M annually.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. Ontime quotation and delivery cycle improved to (3 - 8)% annually.
- Prepared pricing, discount and commission strategies for current customers, representatives and distributors to enhance sales and increase profitability. Aftermarket profit increased to +45% and OEM to +18% over target.
- Liaised with customers, management and sales team to better understand customer process needs and recommend best suitable commercial and engineered solutions. Managed projects from RFQ to delivery with improved avg 6% hit ratio.
- Led solution selling and technical strategy initiatives to maximize sales of fluid systems products division. Secured largest project in company history $20M
- Owned all aspects of sales team planning, hiring, development, and account management exceeding $60M in sales for the Americas territory.
- Monitored sales team performance, analyzed sales data weekly and quarterly and reported information to sales directors.
- Managed and trained six internal sales engineers directly and over fifty sales engineers indirectly (Americas) by coaching on effective sales techniques, product knowledge and monitoring performance.
- Collaborated with internal, external teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Reduced costs by 28% through suppliers price negotiations/agreements and inventory control.
Product Manager03/2002 to 07/2005
Wex Inc. – Nashville , TN
Wex Inc. – Nashville , TN
- Managed several new products from inception to market launch.
- Conceptualized and deployed enhanced product features in sealing material, mixing technologies, thermal efficiency service restoration and optimized implementation for use in marketing strategies generating 5M+ in sales.
- Collaborated with sales, service, marketing and support teams to launch on time products and service within budget and profit targets.
- Liaised with clients to develop deep understanding of process and business current requirement needs.
- Boosted customer base penetration 23% by devising creative promotional approaches, contracts and process improvement plans.
- Defined and analyzed metrics to measure product performance. Launched combined sales and service teams work structure to convey and boost process technological advancements and improvements generating 2M+ in sales.
- Spearheaded collaborative efforts between GE Water Technology and Pfaudler service department to bring new service to market. Optitherm service generated (3 - 5)M in sales
- Managed benchmarks testing, analytical instruments product demonstrations and testimonials for performance evaluation.
Customer Service Manager11/1997 to 03/2002
Hca – Cookeville , TN
Hca – Cookeville , TN
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. Exceeded profit target (18 - 32)% annually
- Devised SWOT analysis to create and execute business plan supporting achievement of established budget.
- Negotiated and closed long-term agreements with new clients generating $2M+ in new contracts.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Managed after-market team of 13 sales representatives including 04 engineers in product development, design and sales activities with budget of $30M
- Represented company and promoted products at conferences and trade shows.
Technical Sales Engineer11/1994 to 03/2002
Arrow Electronics – All Cities , OK
Arrow Electronics – All Cities , OK
- Contributes to sales engineering effectiveness by identifying new opportunities and recommending engineered solutions. Sold the first Nutsche filter system worth $1M+
- Prepared cost estimates by studying customer documents and consulting with process managers. Won the first glass-lined packed column system $500K
- Provided technical troubleshooting and problem solving for clients with installed reactor engineered systems issues.
- Delivered technical sales presentations to prospects and presented benefits and value added products.
- Attended trade shows and seminars to promote products and learn about industry developments.
- Managed company instrumentation product with Johnson Yokogawa supporting Reiner pH probe sales of $1M.
Education
Bachelor of Science: Chemical EngineeringSUNY At Buffalo-
City,
State
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Resume Overview
School Attended
- SUNY At Buffalo
Job Titles Held:
- Inside Sales Manager
- Product Manager
- Customer Service Manager
- Technical Sales Engineer
Degrees
- Bachelor of Science : Chemical Engineering
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