inside sales manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Customer-focused Inside Sales Manager with 22 years of Beverage sales experience. Skilled at meeting and setting sales goals for a team and increasing company profits through excellent salesmanship. Competent at motivation and upselling package deals.

Extensive history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Customer Service
  • Sales Records Management
  • Product and Service Promotion
  • Decision Making
  • Customer Complaint Resolution
  • Time Management
  • Detail-Oriented
  • Verbal and Written Communication
  • Relationship Building
  • Sales Quota Management
  • Customer Trend Analysis
  • Salesforce Software
  • Problem-Solving
  • Sales Tracking
  • Market Knowledge
11/2022 to Current
Inside Sales Manager Farmers Insurance Group Dallas/Fort Worth, TX,
  • Communicated with repeat customers to build long-term relationships.
  • Fielded customer feedback and complaints.
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
  • Monitored employee productivity and motivated team to meet daily goals.
  • Managed team of 7 sales specialists that contacted partners through phone calls, emails, mailings, faxes and seminars to communicate company initiatives.
  • Managed performance and salary reviews.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
11/2014 to 11/2022
Sales Representative Securitas Electronic Security Livonia, MI,
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Maximized sales by keeping areas tidy, fully stocked and correctly Claired.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 40%.
08/2012 to 11/2014
Retail Merchandiser Acosta, Inc. Altoona, PA,
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Placed Claires and descriptive signage to enhance displays and promote items.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Displayed promotional material such as signs and banners.
  • Verified correct display signage for products and sales promotions to keep patrons aware.
  • Used company provided mobile technology to perform basic job functions.
  • Created visual displays to showcase products in interactive and engaging way.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Increased store sales by cross-selling complementary items.
  • Drove sales by developing engaging displays in high-traffic store areas.
  • Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
  • Leveraged knowledge of customers and market trends to successfully market and display products.
Education and Training
Expected in 06/1997 to to
High School Diploma:
Sparks High School - Sparks, NV

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Resume Overview

School Attended

  • Sparks High School

Job Titles Held:

  • Inside Sales Manager
  • Sales Representative
  • Retail Merchandiser


  • High School Diploma

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