, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in quality assurance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Education
Expected in 12/2011High School Diploma | Siegel High School, Murfreesboro, TNGPA:
Skills
Excellent work ethic
Leadership
Adaptability
Self-motivated
Organization and Time management
Detail-oriented
Teamwork
Multitasking abilities
Work History
05/2020 to CurrentInside Sales CoordinatorMyrtle Beach Building Supply | Little River, SC,
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Initiated sales calls to existing customers to replenish inventories.
Followed up with customers by phone and email to resolve issues quickly and answer questions.
Developed new accounts by marketing company product and offering value-added services.
Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
Established fair pricing structures and finalized contracts to complete purchase agreements with Collision Repair customers.
Worked with sales managers to verify pricing discounts and customer details.
Researched customer issues and implemented solutions that proved to be efficient and effective.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Coordinated with warehouse department to pull products for customers.
Answered average of 65 incoming customer calls daily.
Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
11/2018 to 05/2020Lead Warehouse AssociateFerguson | Wausau, WI,
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Wrapped pallets in shrink wrap prior to loading.
Updated daily logs with regular shift activities and incident details.
Completed over 92 customer orders each day in warehouse setting.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Operated RF scanners to track merchandise and verify contents of containers.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Checked packages and merchandise for damage and notified vendors.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Manually transported warehouse materials weighing up to 100 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
Loaded, unloaded and moved material to and from storage and production areas.
Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Fuse5 to update system.
12/2014 to 06/2018Production Team Leader/Versatility TechJacobs Engineering Group Inc. | Defuniak Springs, FL,
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Assembled and aligned parts and fixtures using hand and power tools.
Assigned and oversaw daily production schedules to 22 employees.
Worked directly with QA personnel to identify and correct defects.
Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Quickly adapted plans and adjusted line equipment to maintain high standards of functionality and safety.
Made recommendations for new or revised processes and supported implementation.
Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
Followed good manufacturing processes (GMPs).
Prioritized employee safety to reduce incidents.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
06/2012 to 12/2014TechnicianYates Services Nissan | City, STATE,
Made sure that products were produced on time and are of good quality.
Exceeded production goals through effective task prioritization and great work ethic.
Worked closely with others in team-oriented settings to maintain line productivity.
Completed durable assemblies and subassemblies with hand and power tools.
Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Maintained repair status in spreadsheets used in production department quality review meetings.
Supported QA measures by visually inspecting items and removing defective elements.
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