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Inshop/Driver Resume Example

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INSHOP/DRIVER
Professional Summary

Motivated customer service specialist with over two years retail experience in a fast-paced, team-based environment. Flexible schedule with a willingness to learn. Customer-oriented Active listening skills Retail sales Computer literate Stocking Team player Quick learner Exceptional customer service Courteous, professional demeanor Flexible schedule capability Seasoned Driver with a safe driving record and a positive attitude. Highly effective and skilled at determining best routes. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Selected most efficient routes to comply with delivery instructions and fuel policy. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Skills
  • Telephone
  • Written
  • Route logs
  • GPS and route planning
  • Team Bonding
  • Operational improvement
  • Relationship development
  • Customer rapport
  • Neat
  • Read
  • City and non-city driving
  • Transportation
  • Organization
  • Communications
  • Customer service
Work History
Inshop/Driver, 08/2019 to 12/2019
Jimmy John's – Coppell, TX
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Checked in with dispatch service and updated with current location.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Accurately recorded delivery, payment and route information using [Software].
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for over [Number] deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collected $[Amount] in payments for completed deliveries and services daily.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Interpreted maps and followed written and verbal directions.
  • Communicated regularly with [Job title] for delivery route details and changes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by [Number]%.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Explained [Number][Product or Service] options by giving details about pricing and choices with customers.
  • Maintained clean and orderly appearance while on shift.
  • Kept warehouse and associated outside areas neat and clean at all times.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Followed all company policies and procedures during shift.
  • Reported customer questions, issues and complaints to management.
  • Reported any suspected mechanical issues as quickly as possible.
  • Verified vehicle inspection stickers and registrations were current.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Inshop/driver, 11/2018 to 08/2019
Jimmy John's – Avondale, AZ
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept management looped in on daily activities by updating [Software] logs with information such as mileage, gas use and any special incidents.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by [Number]%.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained accurate logs of all deliveries, including [Type] and [Type] information.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time [Number]%.
  • Obtained customer signatures to complete and process all [Type] paperwork.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Maintained high customer satisfaction levels by preparing orders accurately.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Received, unpackaged and stored incoming food deliveries.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
  • Maintained composure and work quality while under stress.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Coordinated food handling in alignment with sanitation standards.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Followed food preparation and storage guidelines established by Health Department.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Lifted and carried materials weighing up to [Number] pounds.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
Florist, 02/2018 to 10/2018
Flowers At Sunriver Village – Sunriver, OR
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
  • Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Inputted customer requests into database system using [Software].
  • Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
  • Created custom flower arrangements and [Type] for in-store customers.
  • Maintained high standard of organization and cleanliness of store premises.
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Performed daily cash register opening and closing functions and generated daily sales reports.
  • Provided customers with courteous, knowledgeable and efficient service.
  • Engaged in accepted loss prevention practices throughout store premises.
  • Supported [Timeframe] in-store sales promotions, frequently engaging in product upsell activities.
  • Increased sales [Number]% by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Folded and arranged [Type] merchandise in attractive displays to drive sales.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers by answering questions and fulfilling requests.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Educated customers on promotions to enhance sales.
  • Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate, 05/2015 to 08/2017
Coastal – Auburn, Washington
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Provided outstanding customer service.
  • Accurately read, understood, and carried out written instructions.
  • Answered questions regarding the store and its merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Solved customer challenges by offering relevant [Type] products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
High School Diploma: 2012
Fife High School - WA
Three years coursework in Culinary studies. Recipient of Fife Highschool, Kindness Award Holder of Washington State Food Handler's Card 2015 - 2017.
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Resume Overview

Companies Worked For:

  • Jimmy John's
  • Flowers At Sunriver Village
  • Coastal

School Attended

  • Fife High School

Job Titles Held:

  • Inshop/Driver
  • Inshop/driver
  • Florist
  • Sales Associate

Degrees

  • High School Diploma : 2012

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