Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Experienced, Hardworking and punctual plastics machine operator, assembler, and quality inspector. Knowledge of extruder and injection molding operations. Willing to work as soon as possible.
Completed housekeeping and maintenance duties in the production area. Packaged plastic parts at a rate of 60 - 90 per hour. Monitored and maintained machine. Developed and trained new employees on blow molding and molding process maintenance. Ran plastic injection molding machines and peripheral equipment. Exemplified a positive attitude as a team member in a dynamic, fast-paced environment. Prepared slitting documents, core-tags, box labels and quality documents and training documents without immediate supervision. Informed relief shift and superiors about machine production and status, material processes, department needs and any problems. Met production goals through timely changeover and proper set up of injection molds and work stations. Monitored process and work station information to guarantee accuracy and conformance to company standards. Assembled, packed, inspected, trimmed flash, packaged parts. 100% quality check performed on all parts.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges.
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