infusion coordinator resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I am a highly organized front desk receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 9 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.

  • Expenditure Authorization
  • Time Management
  • Verbal and Written Communication
  • Administrative Support
  • Customer Service-Oriented
  • Data Entry and Database Software
  • Payment Processing
  • Multi-Line Phone Systems
  • Prioritization and Time Management
  • Scheduling and Calendar Management
  • Microsoft Office Suite
  • Lobby Maintenance
  • Digital File Transmission
Tidewater Community College Norfolk, VA Expected in 12/2023 Associate of Science : Nursing - GPA :
Duncanville High School Duncanville, TX Expected in 06/2006 High School Diploma : - GPA :
Work History
Chevron Phillips Chemical Company Llc - Infusion Coordinator
The Woodlands, TX, 12/2019 - Current
  • Communicated with patients, ensuring that medical information was kept private.
  • Scheduled patient infusions, managed pre-certifications and verified insurance coverage.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Ordered all free drug shipment and kept check on inventory levels.
  • Collaborated with office manager to maintain daily operations.
Long Island Fqhc - Medical Administrative Assistant
Oceanside, NY, 07/2017 - 12/2019

  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Advocated for patients through conversations with insurance representatives.
  • Prioritized incoming patients by degree of injury or illness.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept organized documentation of prescription refill information for office of 14 physicians.
  • Enhanced office productivity by handling high volume of callers per day.
  • Developed and managed accurate and confidential patient records.
  • Supported office staff and operational requirements with administrative tasks.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
Tapestry, Inc. - Front Desk Receptionist
North Charleston, SC, 09/2013 - 06/2016
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Completed and filed financial documentation for accounting purposes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
Vitamin Shoppe - Assistant Store Manager
City, STATE, 12/2006 - 03/2013
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Approved regular payroll submissions for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

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Resume Overview

School Attended

  • Tidewater Community College
  • Duncanville High School

Job Titles Held:

  • Infusion Coordinator
  • Medical Administrative Assistant
  • Front Desk Receptionist
  • Assistant Store Manager


  • Associate of Science
  • High School Diploma

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