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infusion center generalist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking and reliable individual who want to join a stable corporation with opportunities for personal growth and professional advancement where I can utilize my interpersonal, and business skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Inbound and outbound calling on multi phone
  • High-energy attitude
  • Call center experience
  • Active listening
  • Excellent communication and organization skills
  • High energy and dependable
  • Team player
  • Type 45 (wpm)
  • Copy Scan Fax
  • Verify insurance verbally and electronically
  • Schedule patients for infusions
  • Input demographics
Experience
10/2012 to Current
Infusion Center Generalist Trinity Health Corporation Levittown, PA,
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Updated patient financial information to promote accurate record keeping.
  • Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Submitted new system orders and completed related paperwork.
  • Entered information into [Software] to update [Type] and status reports.
  • Scheduled and confirmed appointments.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Documented and managed patient information using [Software].
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Checked daily doctor schedules and verified insurance.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Assessed medical codes on patient records for accuracy.
  • Reviewed medical records to meet insurance company requirements.
  • Verified final claim submissions by comparing account charges with documentation.
02/2003 to 10/2012
Unit Secretary Trinity Health Corporation Sharon Hill, PA,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Managed unit call reception and routed calls to correct department.
  • Retrieved physicians' paperwork, including lab test requests.
07/1998 to 12/2002
Unit Secretary Methodist Southlake Hospital City, STATE,
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Education and Training
Expected in to to
:
Indiana University Northwest - Gary, IN
GPA:
Expected in 05/1998 to to
Certificate Unit Secretary:
Ivy Tech State College - Gary,
GPA:
Expected in 06/1996 to to
High School Diploma:
Roosevelt High School - Gary,
GPA:

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Resume Overview

School Attended

  • Indiana University Northwest
  • Ivy Tech State College
  • Roosevelt High School

Job Titles Held:

  • Infusion Center Generalist
  • Unit Secretary
  • Unit Secretary

Degrees

  • Some College (No Degree)
  • Certificate Unit Secretary
  • High School Diploma

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