infrastructure project manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-oriented Senior Manager with more than 15 years of experience in Operations Management, Project management, Continuous Process Improvement Management, Quality Management, Safety Management and Supply Chain & Inventory Management. Expert in identifying problem areas to develop targeted solutions and implement Lean Process Improvements using Six Sigma's DMAIC methodology. Focused on developing value stream mapping to analyze production and improve workflow processes. Well-verse in applying multi-faceted approach to managing Operations, Safety and productivity across multiple locations.
Experienced in Database Management with program development . Hands-on approach to analysis and handling of data-retention systems. Successful in pinpointing and addressing complex information management systems

  • Business process re-engineering
  • Advanced problem solving and resolution
  • Project planning and development
  • Lean Six Sigma Master Black Belt
  • Safety and compliance with OSHA, Federal & State
  • Project Management & Ownership
  • Technical Support & Problem Resolution
  • JIT (Just in Time)
  • High Level Analysis
  • Startups and turnarounds background
  • Change- Management Control Processes
  • Client liaison and Account management
  • Strategic & Tactical Planning
  • Organization and Time management
  • Workflow Planning and scheduling
  • E-Commerce Management
  • Operational Excellence
  • Transportation/Fleet Management
  • Employee Relations & Conflict Resolution
  • Risk & Analysis Management
  • Supply Chain/Material Management
  • Critical thinking
  • Material Flow Management
  • Business start up / Go live projects
  • Organizational turnaround
  • Team building and Development
  • Logistics Management
  • Financial controls implementation
  • Capital improvement planning
  • Cross-functional team management
  • Profit and loss accountability
  • Mergers and Acquisitions
  • Controls systems enhancement
  • Cost breakdown analysis
  • Human resource management
  • Knowledge of auditing systems
  • ISO 9000 requirements
  • Database management
  • Deadline-oriented
  • Process efficiency management
  • Implementing tracking systems
  • Developing metrics
  • Analyzing business processes
  • Performance/Policy improvements
  • Customs compliance
  • Safety standards
  • Purchasing management
  • Import and export operations
  • Agile work processes
  • Scope development
  • Troubleshooting
  • Scrum methodology
  • Data management
  • InfoSec
  • Process development
  • Business recovery and sustainability
  • Valuation specialist
  • Forecasting and planning
  • Engineering
  • Resource allocation
  • Budget development
  • Organizational efficiency
  • FEA and failure analysis
  • Client/server networks
  • Scalable technologies
  • Strategy development
  • Prioritization
  • Contract negotiation & Management
  • Equipment/Product knowledge
  • Process Optimization/Improvements
  • Data management & synchronization
  • Verification, testing and deployment
  • Configuration management
  • Performance improvements
  • Project leadership & documentation
  • Software Development Lifecycle
  • Milestone assessment and achievement
  • Proposals and presentations
  • Infrastructure planning
  • Documentation compliance
  • Quantitative analysis expertise
  • Quality assurance standards
  • Health and safety compliance
  • MSDS knowledge
  • Training program development
  • Systems implementation
  • Cost reduction and containment
  • Multi-unit operations management
  • Solutions development
  • Policies and procedures implementation
  • Business and Operations Management
  • Warehouse operations
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Productivity improvement specialist
  • Avid Pro Tools
  • Certified Production and Inventory Control Manager (CPIM)
  • Negotiations expert
  • Project Management Professional (PMP)
  • Six Sigma Black Belt
  • GFSI certification-AIB International
  • SAP - Crystal Reports
  • Total Quality Management
  • Certified Supply Chain Professional (CSCP)
  • MS Occupational Safety & Health Concentration in Environmental Management
  • ServSafe Manager - ANSI
Education and Training
Expected in 06/1996 Bachelor of Science | Logistics And Supply Chain Management University Of South Carolina - Columbia, Columbia, SC GPA:
Expected in 06/2009 Bachelor of Science | Information Technology University Of South Carolina - Columbia, Columbia, SC GPA:
Expected in 05/2007 Custom | Lean Sig Sigma Master Black Belt University Of South Carolina - Columbia, Columbia, SC GPA:

Developing and Implementing process improvements.

Expected in 03/2021 Microsoft SQL | Microsoft SQL York Technical College, Rock Hill, SC GPA:
02/2021 to Current Infrastructure Project Manager Iqvia Holdings Inc | Bloomington, MN,
  • Checked network performance and developed strategies to continuously manage network infrastructure.
  • Managed 3 system integrations and prepared data to Go Live. Uploaded data in test environment, Documented errors and made changes in UAT.
  • Successfully managed 3 New Start ups with consistent record of meeting timeline, scope and budget requirements.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Developed, implemented and improved company disaster recovery plan.
  • Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
  • Worked with clients to analyze computing and network needs and installed appropriate solutions..
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Used well-organized and implemented Six Sigma methodologies to efficiently manage project needs.
  • Supported new infrastructure planning and deployment to meet organizational expectations.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
03/2016 to 02/2021 Operations Manager/ Logistics Manager/Customer Service Manager Bonded Logistics Inc. | City, STATE,
  • Manage day to day operations, provide direct supervision to warehouse supervisors and ensure proper labor and equipment coverage in all areas to complete work on time and provide 100% OTS.
  • Developed project roadmap to define project objectives, timelines and communicated with operations team and management on processes and programs to improve day to day operations.
  • Maintained OSHA logs and regulatory documentation.
  • Provide applicable Health and Safety reports as necessary
  • Project Owner on Go live projects/ IT resolution. Plan development for a smooth transaction. Monitored post implementation customer expectations and standards
  • Developed and implemented strong training programs and set expectations for all associates, reducing turnover by 64 % within 18 months which increased productivity and accuracy by 42 %.
  • Analyze weekly and monthly P&L statements.
  • Manage in detailed incident investigation and Root Cause Analysis
  • Drove implementation of new Customer Web Portal, which provided visibility to real time inventory, order status and needed documents. Directly worked with each customer to identify and qualify their needs and customized the web portal to each customer's needs.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans and improve decision-making with real time data..
  • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.
  • Employed Six Sigma standards to save 25 overtime hours for substantial savings in labor costs.
  • Established clear management goals and devised systems to track
    results for effective decision making and Best In Class Customer service.
  • Provided supply chain support to the industry and business teams, design and engineering of supply chain services that include network analysis, transportation, distribution management, analysis, strategy, multi-client and process management.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
02/2014 to 03/2016 Operations Logistics Manager/Senior Supply Chain Manager Paddock Pool And Equipment | City, STATE,
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Achieved 37% inventory reduction by developing and implementing optimization methodologies
  • Lead by example, encourage a safe working environment, and correct obvious hazards immediately or report them to the proper personnel.
  • Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Mapped and documented processes, identified the process gaps, and implement process improvement.
  • Drove 37% improvement in corporate growth by developing key metrics and applying Lean Six Sigma methodologies.
  • Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.
  • Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly. .
  • Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
01/1997 to 02/2014 Project Manager/ Lean Six Sigma Black Belt/Warehouse Logistics Manager Caterpillar | City, STATE,
  • Developed implementation methodologies to rein in project costs while meeting key milestones. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Developed and implemented processes for the Rental division that increased utilization and equipment turn around time.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Managed annual freight budget of $1.5 million.,
  • Negotiated with several different freight companies and received annual contracts resulting in cost savings 21%.
  • Researched and implemented a small parcel batch picking process improvement. Saved 3.5 hours a day in travel time and eliminated any back up at the shipping station
  • Collaborated with teams to analysis and research to identify top and/ or slow moving products to implement inventory velocity coding to help increase the cube and generate space needed for new product line.
  • Resolved Dock flow issue by redesigning the complete dock flow.
  • Process owner on 16 successful process improvement projects which saved over 2.5 million.
  • Developed and implemented process to capture all component parts for medical kits.
  • Helped develop Customer web portal to provide real time inventory views. Worked with each client to determine needs and customized the customer's web portal to meet their needs.
  • Created highly effective new pick and receiving process that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • University Of South Carolina - Columbia
  • University Of South Carolina - Columbia
  • University Of South Carolina - Columbia
  • York Technical College

Job Titles Held:

  • Infrastructure Project Manager
  • Operations Manager/ Logistics Manager/Customer Service Manager
  • Operations Logistics Manager/Senior Supply Chain Manager
  • Project Manager/ Lean Six Sigma Black Belt/Warehouse Logistics Manager


  • Bachelor of Science
  • Bachelor of Science
  • Custom
  • Microsoft SQL

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