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Infrastructure Operations Engineer Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Inventive Operations Engineer ready to augment ongoing business processes and design more productive operating procedures. Clever creator of novel approaches to stale technical and manual tasks. Eager to bring industry-wide positive disruptions to legacy operations.

Skills
  • Extensive experience in program management, project management, and project engineering.
  • Expert in managing projects within information systems, telecommunications, customer service, and various business environments.
  • Successfully bridges technology and business goals through analysis, testing, troubleshooting, and management.
  • Develops and maintains relevant documentation and procedures to support organizational ITIL and Agile standards.
  • Effectively leads, trains, and mentors cross-functional teams in multi-facility environments in order to maximize efficiency and productivity.
  • Dedicated and organized with strong work ethic and commitment to job responsibilities.
  • Strong interpersonal skills.
  • Excellent communication skills both written and oral.
  • Result oriented with exceptional problem solving and analytical skills.
  • Experience with procurement and distribution of various materials.
  • Flexible with ability to prioritize for business success.
  • Acts with integrity, trust, and respect in all situations.
Education
University of Northern Colorado Greeley, CO, Expected in 05/2003 Bachelor of Science : Computer Information Systems - GPA :
  • B.S., Business Administration with Emphasis in Computer Information Systems.
  • Dean Citation for Academic Excellence – Fall 1999, Spring 2003.
  • Outstanding Business Student – Spring 2000.
  • Dean Academic Honor Roll – 2002-2003 school year.
  • Alpha Kappa Psi (Xi Phi Chapter), professional business fraternity member.
  • University of Northern Colorado Sophomore Honors Society Member.
Accomplishments
  • Achieved successful deployment, configuration, and sustainability of a new data protection platform by introducing Acronis and Actifio for backup tasks to replace 8 other backup tools.
  • Achieved successful deployment and configuration of a brand new hyper converged infrastructure by introducing Nutanix with VMware for virtual desktop infrastructure (VDI) tasks.
  • Collaborated with team of 3 in the development of a fully automated server maintenance via PowerShell, Visual Cron, and VMware vCenter.
Work History
Madison Square Garden, Inc. - Infrastructure Operations Engineer
Culver City, CA, 01/2013 - Current
  • Expert with configuration and support of imaging servers and endpoints by utilizing Microsoft Deployment Toolkit (MDT) and Windows Assessment and Deployment Kit (WADK) tools, of multiple data protection applications including Acronis and Actifio, of VMWare vSphere, vRealize, Horizon, and NSX, of Nutanix Hyperconverged Infrastructure, of SAN/NAS with NetApp and Pure storage arrays, of VisualCron jobs with automated PowerShell scripts.
  • Highly experienced with configuration and support of AD Manager Plus, of multiple hardware vendors such as Cisco UCS, Dell, SuperMicro, and Lenovo, of Microsoft systems (on-premise) including Active Directory Domain Services (ADDS), Exchange, Skype for Business, Teams, Office, SharePoint, and SQL, of Microsoft systems (Azure and Microsoft 365) including Azure Active Directory (AAD), Exchange, Teams, Office, and SharePoint, of Microsoft Windows operating systems including 2008r2, 2012, 2012r2, 2016, 2019, Windows 7, 8, 8.1, and Windows 10, of multiple monitoring tools including Alertra and What's Up Gold.
  • Experienced with configuration and support of F5 load balanced appliances - both physical and virtual systems, of Ivanti (Shavlik) operating system update tool.
  • Experienced with configuration, migration, support of on-premise Microsoft solutions to O365/M365 solutions.
  • Experienced with support of ProofPoint Enterprise email protection, of Infoblox IPAM.
  • Experienced with use of Service Now and ITIL practices.
  • Experienced with Data Center standards and protocols.
  • Expert regarding global standard image utilizing MDT and WADK tools
  • Created and re-engineered global image and task sequences for Windows 7 and Windows 8.1 deployments on Lenovo computer systems.
  • Keeper of version control and replication of image to LATAM, APAC, EMEA, and US deployment shares.
  • Utilized existing global hardware infrastructure to allow little to no cost to organization.
  • Expert with HP Iron Mountain Connected Backup
  • Tasked with reconfiguration, design, execution, and maintenance of settings, rules, and client software for global data backups.
  • Substantially reduced usage of organizations internet traffic by monitoring network reports and adjusting backup tools appropriately.
  • Computer resolution specialist for critical software systems
  • Special assignments included: Microsoft Lync and Avaya One-X audio/video driver incompatibility investigation, Riverbed Steelhead investigation, GFS (Gambro system) investigation, Windows 8.1 GPO investigation, Macintosh compatibility and support investigation, Windows XP retirement project, and organization computer refresh project.
  • Provided advanced technical assistance to local desktop and service desk support associates.
  • Assisted in Remedy ticket cleanup efforts among Service Desk and Desktop support groups.
Robert Half Technology - Deployment Engineer (Terumo BCT)
City, STATE, 10/2012 - 01/2013
  • Contracted to image and deploy new Windows 7 laptops and desktops utilizing MDT technology.
  • Created specialized virtual environment for legacy applications (Solid Edge, PDF).
  • Provided advanced technical assistance to local desktop and service desk support associates.
Robert Half Technology - IT Operations Specialist (Fairfield and Woods, PC)
City, STATE, 05/2012 - 08/2012
  • Contracted to support 80+ customers with computer, network, printing, telecommunication, and software needs.
  • Facilitated the creation of a legacy computer operating system and aided with the installation of a new phone system.
  • Expedited the creation of a virtualized computer operating system.
  • Organized the IT office to allow ease of IT operations.
Kelly IT Resources - Information Services Administrator (Covidien)
City, STATE, 04/2011 - 04/2012
  • Contracted to support two business units – Energy Based Devices and Respiratory and Monitoring Solutions with approximately 1600+ customers.
  • Built strong relationships between business units, IT support, and customers through effective communication.
  • Responsible for procurement of computer supplies and equipment for the IT department.
  • Evaluated and monitored customer supply needs in accordance with supplier warranty.
  • Verified item delivery with follow up regarding equipment quality and integrity.
  • Maintained a diverse environment that included Microsoft, Apple, and Linux based computer systems.
  • Serviced mobile equipment that included Blackberry, Apple iPhone, Apple iPad, and wireless data cards.
  • Exceeded company guidelines by completing customer service requests and surpassing expectations.
  • Introduced numerous tools to help co-workers increase productivity, effectiveness and efficiency in daily tasks.
Passions
  • Family
  • Technology
  • Thirst for knowledge and understanding
  • Sports

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Resume Overview

School Attended
  • University of Northern Colorado
Job Titles Held:
  • Infrastructure Operations Engineer
  • Deployment Engineer (Terumo BCT)
  • IT Operations Specialist (Fairfield and Woods, PC)
  • Information Services Administrator (Covidien)
Degrees
  • Bachelor of Science

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