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infrastructure analyst resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

System\Cloud Administrator with demonstrated command of private & public Clouds. Cloud\Windows Server expert with developed aptitude for AWS, VMWare and Windows Server technology

Skills
  • AWS Cloud Administration
  • Windows Server Security & Adminitration
  • Capacity and scalability planning
  • Information security
  • Project documentation
  • Infrastructure updates
  • Server improvements
  • System updates
  • Maintenance & Repair
  • Windows Server
  • VMware
  • Server/network configuration
Experience
01/2018 to Current
Infrastructure Analyst Kipp Houston Public Schools San Antonio, TX,

· Administer efficient work of web, application, file & Database servers and provide support to everyday operations in the Private Cloud & Public Cloud.

· Build highly available and highly scalable workloads in AWS Cloud as EC2 instances.

· Create new VPC (Public\Private) subnets based on request and distribute them as groups into various availability zones of the VPC (Virtual Private Cloud)

· Designed and implemented security groups, network ACLs, Gateways, and route tables to ensure a secure zone for company’s cloud environment.

· Design and implement AWS FSx solution, Manage backups and encryption of data in rest and transit.

· Create and maintain AWS S3 buckets to store application or user data and implement encryption policies using S3 Managed Keys.

· Maintain overall system performance of the production and Test environment which hosts different applications using AWS Cloudwatch.

· Perform snapshots using Amazon EBS and create a custom AMI based on Linux and Windows.

· Design & Implement automation solution for the installation & configuration of business applications using Terraform.

· Maintain Domain naming services (DNS) using Bluecat networks solution.

· Migrating workloads from On-premises to AWS or Azure cloud based on application preference.

· Install, Configure and Maintain Windows Server 2012, 2016 & 2019 for web, application and database services.

· Monitor, manage and troubleshoot the Windows Server OS issues using advanced deep diving tools such as event viewer, MMC, EXBPA, PowerShell, redgate, regsvr32, regedit, and regedt32.

· Monitor the health of overall company network & troubleshoot technical issues using NETSCOUT & Statseeker.

· Installation of Talon Edge servers and working on data migration using Talon Fast Fabric technology.

· Approving and applying patches from WSUS (Windows Server Update Services) Server to all the servers in the environment protecting the servers from any vulnerabilities.

· Scanning the servers using CrowdStrike for any cyber threats and patching the servers which comes in Radar on priority basis and blocking any suspicious activity on the network.

· Handling domain migration of Application accounts, Utility account, and Service accounts.

· Continuously work with partner teams to integrate the system to load and extract the data to\from partner systems.

· Review and administration of Beyond Trust insight for advanced administrative privileges for the system.

08/2012 to 09/2017
Senior Consultant Virtusa Hartford, CT,
  • Leading a technical team (L3) of about 15 members, handling day to day run activities, project activities, outage calls, client calls, leadership calls, Daily service review calls, and Quality management calls.
  • Implemented service improvement plans (SIP) for good customer experience.
  • Responsible to perform overall assessment of the environment and perform Risk analysis and mitigation.
  • Implemented Daily health checks for AD, DNS, DHCP, VMware (vCheck), Cisco UCS using automation tools, PowerShell and VB scripting.
  • Responsible to handle escalations and provide solution to the key stake holders.
  • Good experience in planning and implementation of migration activities using VMware converter (P2V \ V2V), vMotion, svMotion from one datacenter to another.
  • Performed Life cycle management for ESXi hosts.
  • Worked on Capacity Planning and forecasting the data to the stake holders.
  • Installation and configuration of HP SIM for Hardware Monitoring.
  • Support, troubleshot and maintain hardware including hosts/servers, storage and related peripherals.
  • Monitored the Server Health Status of the CPU and memory, Tracked VM Resources (CPU, Memory, Disk), Managed Multiple Virtual Storage (MVS).
  • Daily administration of large-scale VMWare and Hyper-V environments.
  • Ensured coordination/integration with Storage, Network, & Database systems specialists and Worked with IT management to plans and schedules system upgrades.
  • Implemented the concept of Windows Clustering on the servers having critical applications running on it.
  • Administration of HP Blade servers using HP On-board Administrator and Integrated Lights-Out (iLO) , Integrated Dell Remote Access Controller (iDRAC).
  • Performed routine maintenance on VMware environment such as vCenter upgrades, firmware upgrades, Patching, and HBA updates, Experience maintaining business continuity using snapshot backup technology in a virtualized environment.
  • Installation and Configuration of vRealize operations manager (vRops).
  • Design, implementing and managing Active Directory(AD), Internet Information Server (IIS), Microsoft Operations Manager (MOM)/System Center Operations Manager (SCOM), Systems Management Server (SMS)/System Center Configuration Manager (SCCM), Forefront Identity Manager (FIM), Microsoft Assessment and Planning Tool (MAP).
  • Provide daily support for the environment.
  • Assist in all Data Center migration efforts, worked on SAN storage for Host Prep on Server, configuring shared LUN’s, expanding and Shrinking of hard disk.
  • Installation and Configuration of NPS\Radius servers and clients.
  • Coordinate with specialized technical teams to provide support to ensure environment health.
  • Experience in the Installation of desktops using Citrix Xenapp\Xendesktop 6.5.
  • Migrated and thoroughly documented the procedures to migrate from various environments.
  • Monitoring ITIL environments such as change/ incident Management, Create and monitor RFC up to closure, reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out.
  • Built Windows 2003/2008/2012 Wintel Servers and Suse linux on standalone and blade servers based on application design and deployed stack on these servers.
  • Designed SOP and maintained proper documentation, closely work with program managers to ensure timely delivery of expected deliverables Environment: ESXi 5.1, 5.5, 6.0, Windows 7, Windows Server 2003, 2007, 2008/R2, 2012/R2, SQL 2008/2012.
10/2010 to 08/2012
SSR - L2 Qiagen N.V Beverly, MA,
  • Support, troubleshoot and maintain hardware including servers, storage and related network devices and peripherals.
  • Implemented and tested Virtual Desktop Infrastructure (VDI) with the terminal Services as in RDP Services.
  • Involved in analyzing and implementing OS patches and hot fixes as well as other OS configurations and updates as well as Antivirus management.
  • Updating vSphere hosts using update manager, Troubleshooting Windows Installer (MSI).
  • Administrating production of servers/network infrastructure that includes Domain Controllers, IIS Web Servers, Exchange Mail Servers, WSUS Patching servers, print Servers, System Management Servers (SMS), Terminal Servers, RAS and File servers.
  • Administer and support WSUS environment, including approving, testing, and deploying updates via WSUS in SCCM and troubleshooting failed updates; maintenance windows and staggered updates deployments.
  • Monitor, manage and troubleshoot using tools such as event viewer, MMC, EXBPA, exchange management shell, PowerShell, message tracking tool, regsvr32, regedit, and regedt32.
  • Perform MS Exchange system administration activities involving install, update, configure and maintain servers.
  • Responsible for running Wintel on host operating systems (and applications) such as Microsoft Windows to run in a protected, virtual environment in a window on Mac OS X.
  • Installation, Configuration and Administration of VMware ESX 5.0, Virtual Center 4.0 Servers and also patching, management and troubleshooting of VMware ESX 4.X and 5.X, and ESX Servers and Vcloud director.
  • Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
  • Configured HA, Failover and DRS, Network configuration on ESX servers which include NIC teaming / Bonding for Failover and Load Balancing purpose.
  • Created and configured and managed resource pools, create and troubleshoot vSwitches and Distributed switch, Monitored the Server Health Status of the CPU and memory, performed Snapshots, Cloning, cold migrations and hot migrations.
  • Daily administration of large-scale VMWare and Hyper-V environments, HP On-board Administrator and Integrated Lights-Out (iLO).
  • Experience designing, implementing and managing Active Directory, Internet Information Server (IIS), Microsoft Operations Manager (MOM)/System Center Operations Manager (SCOM), Systems Management Server (SMS)/System Center Configuration Manager (SCCM), Forefront Identity Manager (FIM), Point of Sale (POS), MS SQL Server, Microsoft Cluster Server, Microsoft Assessment and Planning Tool (MAP).
  • Design and architecture review for VREALIZE installation based on VMware recommended best practices.
  • Configuration of service blueprints used in VREALIZE.
  • Configured memory, processors, switches etc.
  • On for virtual Servers on ESXi host, build Clones and Templates for new Projects and allocated them to appropriate Resource pools.
  • Managed High Availability and Fault Tolerance solutions, ensured coordination/integration with Storage, Network, & Database systems specialists and clients.
  • Develop implementation plans and schedules relating to system upgrades and performed upgrades of VMware ESXi, Work with IT management to plan, test and execute network upgrades as necessary, including subnet/VLAN switching, deployment of new infrastructure, and related activities.
  • Responsible for Administration of Active Directory and delegating control / permissions.
  • Created User Accounts, Domain Accounts, and Distribution Groups with Active Directory.
  • Used PowerShell to execute commands/scripts, PowerShell, VBScript.
  • Configured automated VM migrations using automated scripts in PowerShell.
  • Standardized network cable runs for VMware hosts across multiple data center.
  • Migration of File Servers and Print Servers.
  • Used PowerShell, PowerCLI scripts for migrating VMs, creating snapshots.
  • Built ESXi hosts using multiple technologies including HPSA, VUM, Host Profiles, and PowerCLI scripts Performed routine maintenance on VMware environment such as vCenter upgrades, firmware upgrades, Patching, and HBA updates.
  • Supported 5000+ Microsoft Active Directory and Exchange users on Wintel server environment.
  • Worked on the virtualization using the Citrix XenDesktop and XenApp Environment: ESXi 4.1/5.0/5.1, Windows 7, Windows Server 2008/R2/2012, SQL 2008/2012.
11/2007 to 09/2010
Technical Associate Genpact City, STATE,
  • Administrating production of servers/network infrastructure that includes Windows Administration of Domain Controllers, IIS Web Servers, Exchange Mail Servers, print Servers, System Management Servers (SMS), Terminal Servers, RAS and File servers on Windows 2003 and windows 2000 in the data center/server farm.
  • Administrating DNS, DHCP & IIS servers.
  • Created and managed user and group accounts in User Manager and in MS Exchange Administration.
  • Experienced with x86 / x64 Intel, HP, IBM & Dell hardware like rack-mounted servers, tower servers, desktop, laptop and other peripherals.
  • Managing Exchange 2003 servers and troubleshooting issues related to mail delivery, configuring MX records to enable and disable domain.
  • Responsible for Active directory, GPO, LDAP, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
  • Installed & configured Windows 2003 with Active Directory service.
  • Installing, configuring, administering, troubleshooting VMware server on ESX platform and VMware client, workstation.
  • Installed and managed McAfee EPO software on servers and clients.
  • Responsible for Desktop, Laptop, Network and Outlook support & troubleshooting client's issues.
  • Installed and implemented Manage Engine monitoring application and configured SNMP and WMI on Servers and other network devices.
  • Monitoring print queues regularly for smooth operations.
  • Creating a backup job and also took backup of data center on daily, weekly and monthly basis.
  • Experience in projects not limited to System reengineering, capacity planning and risk management.
  • Lead Technology Implementation including vendor selection, System Architecture, Setting landscape, Capacity planning, security, storage management and High Availability.
  • Disaster recovery planning, implementation and recovering systems during crash or hardware failure.
  • 2003, Exchange 2003.
Education and Training
Expected in 06/2007 to to
Bachelor of Technology: Mechanical Engineering
Jawaharlal Nehru Technological University - Hyderabad, India,
GPA:
Certifications
  • Microsoft Certified Professional
  • VMWare Certified Professional (VCP 6)

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Resume Overview

School Attended

  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Infrastructure Analyst
  • Senior Consultant
  • SSR - L2
  • Technical Associate

Degrees

  • Bachelor of Technology

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