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information technology specialist us army mos 25b resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Proficient and performance-driven IT professional offering 6 years experience in leading technology initiatives combined with in-depth knowledge of network security systems, applications, procedures, and techniques. Strong qualifications developed over comprehensive experience with focus on information management, IT support services, and network administration.

Current DOD SECRET Clearance.

Skill Highlights
  • Database maintenance
  • Advanced troubleshooting
  • Computer diagnostics and repair
  • Hardware and Software support and troubleshooting
  • Switches
  • Routers
  • Troubleshooting
  • MS Office
  • Outlook, Word, Excel, PowerPoint
  • Ethernet/ Cabling
  • TCP / IP
  • Firewalls
  • Databases
  • Virtual environments
  • Windows XP, Vista, 7, 8, 2003, 2008
  • Computer programming
  • Active Directory management
  • Video Teleconference
  • TelePresence
  • VoIP/Video
  • Remedy / Trouble ticketing
  • Customer Service
  • Technical Support
  • Printers
  • Wireless network
  • Hardware/Software Upgrades
  • Data Recovery
  • Software support
  • Security
  • Remote Desktop Administration
Education
Naples American High School Naples, Expected in 1990 Select One : - GPA :
Ashworth College Tampa, Fl Expected in Continuing Associates Degree : Computer Technology - GPA :

Currently attending.

Experience
US Army - Information Technology Specialist (US Army MOS 25B)
City, STATE, 2008 - Current
  • Provided telephone and in-person support to over 5000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
  • Managed ongoing computer hardware and software issues, including dissemination of unclassified and classified information.
  • Provided troubleshooting for software systems and system hardware on areas such as IP conflicts, TCP/IP routing, satellite signal acquisition, data path transmission and related irregularities.
  • Implemented the migration of over 8000 employees’ e-mail to DEPARTMENT OF DEFENSE (DoD) ENTERPRISE EMAIL using Outlook 2007 and/or Outlook Web Access (OWA) client access.
  • Experienced with Cisco routers and switches as well as related hardware and software systems.
  • Responsible for implementing network system installations, changes and upgrades.
  • Provided daily hardware and software technical support for military computer and communications hardware, software and equipment created with BMC remedy trouble ticket software.
  • Served as Information Systems Administrator, advising and developing strategies for software standardization, compatibility, and implementation while maintaining system integrity.
  • Developed, documented and implemented standard operating procedures for military and civilian information systems security large office system workgroups.
  • Executed integration of more than 5000 new computer systems to the division.
  • Apply best management practices in handling Exchange Server 2003 file server, server backups, active directory users and computers, local domains and policies, local security policies, Outlook 2003/2007/2010, as well as software and hardware installation.
  • Supported daily monitoring and reporting of the user data protection and backups.

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Resume Overview

School Attended

  • Naples American High School
  • Ashworth College

Job Titles Held:

  • Information Technology Specialist (US Army MOS 25B)

Degrees

  • Select One
  • Continuing Associates Degree

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