Information Technology Infrastructure Specialist resume example

• Worked with Controlled Unclassified Information.
• Windows 10 Pro and Windows Server 2016 installation and administration.
• Powershell scripting automating the creation of scheduled tasks.
• My brief time there was due to the unfortunate inability to obtain US Department of Defense Top Secret security clearance. My pre-start background check and drug screening was fine.

• Cognizant Technology Solutions acquired Voya Financial IT operations in 2017. ING rebranded to Voya Financial in 2015. Citistreet acquired by ING in 2009. Hired by Citistreet in 2005.
• Windows Server 2003/2008R2/2012/2016 administration.
• Internet Information Server (IIS) administration on above Windows Servers. Lead technician planning, installing, testing and executing all relevant upgrades.
• Active Directory administration. All aspects such as forest maintenance, directory replication, AD managed DNS, Organizational Unit (OU) and Group Policy Object (GPO) configuration. Administration of file share and underlying NTFS permissions.
• Application deployment and release management in both leading and support roles advancing various projects through test regions (unit/dev, integration and acceptance/QA) and controlled promotion into production/DR environments.
• Powershell scripting to automate routine Windows tasks related to the above, among other reasons.
• Extensive VBScript scripting for various efficiency improvements.
• Datacenter management. Racked and cabled new servers. Decommissioned obsolete servers. A key member in a datacenter relocation and a physical to virtual (P2V) project.
• Red Hat Enterprise Linux (RHEL) versions 4, 5, 6 and 7 administration,.
• Apache Web Server administration.
• JBoss EAP administration including use of Puppet to orchestrate and enforce configurations and updates.
• IBM WebSphere administration. Lead technician planning, testing and executing upgrades from version 6.0 to 8.5 in addition to ongoing support.
• Apache Tomcat administration.
• F5 Big-IP and Brocade ADX load balancer administration.
• Primary engineer to plan, install, configure, test deploy and administer RSA Adaptive Authentication.
• Primary engineer to plan, install, configure, test deploy and administer CA SiteMinder for web site and application security and CA IdentityMinder for identity management.
• Acted as both lead and supporting administrator advancing various projects through test regions (unit/dev, integration and acceptance/QA) and promotion into production/DR environments
• Documented all aspects of subject matter expert work, problem resolutions with error conditions and root cause analysis.
• Trained teammates on the intricacy and deep dive details of the experiences above.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

• IBM Global Services acquired Investors Bank and Trust (IBT) IT Operations in 2004. Hired by IBT in 2002.
• Primary role in Windows NT to Active Directory domain and member server migration following Microsoft published best practices and prescriptive guidance.
• Ongoing administration of Windows 2000/2003 infrastructure.
• Extensive development of VBScript scripts to automate administrative tasks and improve efficiency.
• Datacenter installation and administration of rack mounted servers and Brocade Fiber (aka Fibre) Channel Storage Area Network (SAN) infrastructure.
• Established and enforced policies and best practices to safeguard and protect data, reports and access.
• Worked closely with business units to determine areas in need of improvement.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

• Worked with chief consultant to organize and lead various projects.
• Traveled to various client sites, both locally and around the country to assist with project planning, problem resolution and client training.
• Educated client associates on how to operate and administer new and existing Microsoft products while adhering to best practices and follow prescriptive guidance.
• Conducted client needs assessments, developing technology solutions based upon this information.
• Escalated problems as needed to senior consultants and/or internal support groups.
• Managed functional and technical support at client sites for various Microsoft technologies.

Senior Server Specialist
Planned, installed, configured and maintained the OS/2 and Windows NT server infrastructure. Planned and executed a enterprise-wide conversion from OS/2 to Windows NT, server and desktop. Created scripted solutions to automate tedious, manual tasks including a well received "dual-boot" desktop solution that added flexibility to our desktop configurations.
Administration of IBM's Configuration, Installation and Distribution (CID) Server, a remote OS/2 installation and configuration platform.
Provided support and training to help desk staff and peers.

Programmer I and II
Developed and maintained programs using C/C++ including a useful "Signature Guarantee" desktop application streamlining end user operations.
Leveraged knowledge acquired in this position enabling and encouraging me to develop scripts for the rest of my career.

Operating System Analyst
Managed all aspects of datacenter operations including but not limited to IBM AS/400 administration and operation using OS/400 on 5250 consoles, DEC VAX systems operations using VMS, IBM mainframe operation using MVS on 3270 consoles . Management of robotic optical libraries and occasional level 2 deskside support.
Installed, configured and supported OS/2 server infrastructure.
Served as a key member of a team that executed an AS/400 midrange split along with servers and desktops aligned to each.

Senior Computer Operator
Monitored token ring network performance. Troubleshooting related problems.
Trained and delegated work to junior team members.
Provided end user deskside support.

Computer Operator I, II and III
Initiated and executed nightly mainframe job streams.