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information technology clerk resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview

Certified public procurement professional with over 7 years of experience procuring goods and services in the public sector.

Activities and Honors
  • Treasurer, National Contract Management Mardi Gras Chapter (2021-Present)
  • Vice President, National Contract Management Mardi Gras Chapter (2018-2020)
  • President, Southeast Louisiana Chapter of the National Institute of Governmental Purchasing (2016- 2017)
  • Scholarship Chair, National Institute of Governmental Purchasing (2015-2018)
  • Certified Professional Public Buyer (CPPB) Certification, Universal Public Purchasing Certification Council
Work Experience
10/2020 to Current
Information Technology Clerk New Orleans Public Belt Railroad City, STATE,
  • Handles all Tier 1 end-user service requests within the company. Drives end-user incidents to resolution within standard metrics and service level agreements. Continuously monitors and follows-up on outstanding requests to ensure timely resolution. Responds to end-user inquires pertaining to technical equipment problems. Determines users' technical needs and provides appropriate solutions.
  • Responds to end-user reports of difficulty and malfunctions by performing system triage to identify and/or diagnose source of problem.
  • Performs end-user services, including troubleshooting and resolving end-user service requests, performing maintenance activities, and documenting resolution.
07/2019 to 10/2020
Manager, Local IT Services New Orleans Public Belt Railroad City, STATE,
  • Handled all Tier 1 end-user service requests within the company. Drives end-user incidents to resolution within standard metrics and service level agreements. Continuously monitors and follows-up on outstanding requests to ensure timely resolution. Responded to end-user inquires pertaining to technical equipment problems. Determined users' technical needs and provides appropriate solutions.
  • Responded to end-user reports of difficulty and malfunctions by performing system triage to identify and/or diagnose source of problem.
  • Performed end-user services, including troubleshooting and resolving end-user service requests, performing maintenance activities, and documenting resolution..
06/2015 to 07/2019
IT\Procurement New Orleans Public Belt Railroad City, STATE,
  • Applied relevant procurement regulations to prepare solicitations containing appropriate provisions, clauses, terms and conditions.
  • Determined the best method of procurement for items based on relevant procurement laws and company needs. Obtained the proper approvals before formalizing solicitations.
  • Monitored contract compliance and notified corresponding project managers of any found compliance failures.
  • Coordinated with legal department for creation and finalization of contracts.
  • Received and evaluated bids for responsiveness and completeness.
  • Procured materials and supplies, and public works in accordance with Louisiana Revised Statutes Title 38, Sections 2211-2212 (public bid law) for use by the company.
  • Coordinated with department heads for the advertisement and distribution of Requests for Proposals for professional services procurements as necessary.
  • Maintained proper documentation of the Invitation to Bid process, including advertisement, receipt of responses, and bid tabulation with quantitative analysis of bids.
  • Maintained proper documentation of Request for Proposals process, including advertisement, distribution of proposals, preparation of responses to questions from Request for Proposals respondents, receipt of responses, and qualitative analysis of responses.
  • Responded to computer maintenance requests affecting functionality of railroad on a 24/7 basis and escalates if needed.
01/2012 to 06/2015
Procurement New Orleans Public Belt Railroad City, STATE,
  • Applied relevant procurement regulations to prepare solicitations containing appropriate provisions, clauses, terms and conditions.
  • Determined the best method of procurement for services and materials based on relevant procurement laws and company needs. Obtained the proper approvals before formalizing solicitations.
  • Monitored contract compliance and notified corresponding project managers of any compliance failures.
  • Obtained proper approvals before formally awarding bids. Prepped contracts based on the terms and conditions listed in the solicitations for review and finalization by the company's legal counsel.
  • Received and evaluated bids for responsiveness and completeness.
  • Procured non-professional services and materials in accordance with Louisiana statues Title 38, Sections 2211-2212 (public bid law);
  • Procured professional services in accordance with City of New Orleans Mayoral Executive Order MJL 10-05;
  • Maintained proper documentation of Request for Proposals process, including advertisement, distribution of proposals, preparation of responses to questions from Request for Proposals respondents, receipt of responses, and qualitative analysis of responses;
  • Reviewed inventory needs with department heads and issues Invitations to Bid and Purchase Orders accordingly. Maintains proper documentation concerning bidding procedures. Conducted bid openings in accordance to Public Bid law.
Education
Expected in 2010 to to
Master of Business Administration: Management and Strategy
Western Governors University - Salt Lake City, UT
GPA:
  • Graduated July 2010;
  • Coursework included Advanced Accounting, Management and Strategy and Human Resource Management. 
Expected in 2001 to to
Bachelor of Science: Mathematics
University of New Orleans - New Orleans, LA
GPA:
  • Graduated August 2001;
  • Recipient of the Women in Computer Science Scholarship;
  • Concentration in Computer Science.

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Resume Overview

School Attended

  • Western Governors University
  • University of New Orleans

Job Titles Held:

  • Information Technology Clerk
  • Manager, Local IT Services
  • IT\Procurement
  • Procurement

Degrees

  • Master of Business Administration
  • Bachelor of Science

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