information technology analyst resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
A Tech professional with advanced training and experience in information technology. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Skills
- Data Extraction
- Tools Customization
- Programming and Design Skills
- Microsoft Office
- Data Management
- Software Installation and Maintenance
- Technical Documentation and Reporting
- Virtual and Cloud Technologies
- Communication and Team Collaboration
- Troubleshooting and Diagnosis
- System and Network Security
- Hardware Installation and Maintenance
- Data and Systems Architecture
- Cybersecurity Frameworks
- Design Specifications
- Requirements Analysis
- Code Development
- Capacity and Scalability Planning
- Project Documentation
Education and Training
University of Alabama at Birmingham Birmingham, AL Expected in 10/2020 ā ā Master of Science : Computer And Information Sciences - :
University of Arizona Tucson, AZ Expected in 10/2009 ā ā Bachelor of Science : Information Technology Project Management - :
Experience
Brink's Incorporated - Information Technology Analyst
Frederick, , OK 02/2020 - 03/2022
Frederick, , OK 02/2020 - 03/2022
- Reused existing processes and services to streamline support and implementation of key systems.
- Monitored network operations to identify performance, capacity and utilization issues.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices to reduce security incidents.
- Researched and analyzed technology developments, ascertaining results to evaluate technical designs.
- Performed system reviews on enterprise platforms to meet latest cybersecurity policies.
- Used computer in analysis and solution of business problems.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Trained staff and users to work with computer systems and programs.
- Developed and managed project plans while providing status updates to management.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Adapted new technology and methods, enhancing program effectiveness.
Cree Inc. - Information Systems Engineer
Marcy, , CA 01/2016 - 12/2019
Marcy, , CA 01/2016 - 12/2019
- Tested software for bugs, redundancies and security issues on routine basis.
- Supported design and analysis of proposed systems, offering input on suggested performance metrics and more.
- Conducted high-level root-cause analysis for service interruptions, establishing preventive measures for future occurrences.
- Designed, implemented and deployed infrastructure systems across company networks.
- Modeled detailed simulations of proposed systems to detect potential bottlenecks and faults without escalating development costs.
- Inspected systems for compliance with internal and regulatory security standards and verified presence and stability of safeguards on data integrity.
- Worked with UX and UI personnel to develop interface elements and achieve customer usability targets.
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
- Installed and configured operating systems, application software and system management tools.
- Developed and tested company-wide servers for printing, file storage and applications.
- Applied system updates to reduce impact to efficiency and equipment.
- Maintained strong knowledge of interfaces and regulatory guidelines through continuous training and education.
- Engineered, recorded and implemented maintenance to complete system upgrades and improvements with update manager.
Inogen, Inc - IT Technician
Lubbock, , AZ 06/2012 - 11/2015
Lubbock, , AZ 06/2012 - 11/2015
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Detected and corrected error messages within software and hardware reporting systems.
- Followed detailed drawings or diagrams to correctly cable server rack.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
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Resume Overview
School Attended
- University of Alabama at Birmingham
- University of Arizona
Job Titles Held:
- Information Technology Analyst
- Information Systems Engineer
- IT Technician
Degrees
- Master of Science
- Bachelor of Science
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