information technician intern resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Accomplished in quickly building rapport with patients with excellent bedside manner and proficiency in easing patient’s anxiety. Committed to maintaining highest standards of safety and quality control. Veteran Phlebotomist of 9+ years with proven track record of excellence working in high risk clinics and mobile settings. Expertise in working with all types of patients, pediatric, geriatric, and including those with chronic illnesses. Recently received my Associates of Applied Science Degree at Austin Community College. Phlebotomist/Trainer, 10/2015 to present Quest Diagnostics, Austin, TX New Hire Coaching, mentor, instructor, and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks Ability to provide quality, error free work in a fast-paced environment Research test/client information confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample Uses judgement in selection of phlebotomy site based upon the patient’s condition, age, group, and type of test to be performed Ability to work independently with minimal on-site supervision Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions Ability to work in environments of hazardous atmospheres and maintain a calm demeanor during stressful situations Tracked personnel and supplies within company Deliver completed test results to the appropriate destinations Perform glucose tolerance testing by administering pretest substances and drawing blood at specific time intervals Stocked phlebotomy cart or carrier with appropriate supplies Protected patients by following infection control, sharps disposal and biohazardous waste disposal
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
12/2019 to 04/2020
Information Technician Intern Housing Authority Of The City Of Austin, Austin Community College City, STATE,
  • Built and provided basic end-users troubleshooting and desktop support on Windows, Linux and Mac systems
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Closely collaborated with project members to identify and quickly address problems
  • Help desk assistance with exceptional telephone etiquette
03/2013 to 09/2015
Phlebotomist/Medical Historian BioLife Plasma Services City, STATE,
  • Package specimens for transport and ship to lab indicated on work orders
  • Demonstrates proficiency in Specimen Preparation Technician (SPT) in specimen processing and all of the functions of the SPT I duties
  • Comply with federal, state, local and company-specific regulations related to quality of product, employee, and patient safety and to the proper performance of day-to-day activities, Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
  • Set up, disconnects, and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions
  • Drove operational improvements which resulted in savings and improved profit margins
  • Perform all required phlebotomist duties: biometric screening, blood pressure, pulse, temperature
  • Ability to performed excellent phlebotomy technique that include finger stick, straight, and butterfly needle use, and record other patient measurements to include hematocrit, total protein, BP, and weight from pediatric to geriatric range
  • Assist with suitability of donors to undergo plasmapheresis to venipuncture
  • Located disease markers and outlined findings in thorough reports for clinicians
  • Recorded information, shortages, and discrepancies to keep records current and accurate
  • Trained to repair plasma equipment
05/2012 to 03/2013
Phlebotomist/CNA Bright Star Care City, STATE,
  • Charted and documented activities on terminally ill clients’
  • Ensured the safety and well-being of the client is maintained
  • Protected and promoted client’s rights and assisted the person to maintain independence
  • Skilled in planning and organizing
  • Charted and documented activities on terminally ill patients
  • Perform all required phlebotomist duties at US military sites for active duty troop deployment missions
Education and Training
Expected in 03/2011 to to
Certified Nursing Assistant (NNAAP)- NCSBN Examination First Response Medical Training, LLC:
Clayton State University - Morrow, Round Rock, GA, TX
Expected in 01/2013 to to
Associates of Applied Science Degree: Occupational
- ,
Expected in 05/2020 to to
Certified Phlebotomist (PBT)- Medical Training:
Austin Community College - Austin, TX
Expected in to to
Skills Award Computer Networking:
- ,
Expected in to to
Certificate in Computer Information Technology:
- ,
GPA: 3.5
Expected in to to
All Windows OS, Windows Server 2008, Microsoft Office: WireShark; Cisco Router, TCP/IP:
- ,
Linux command-line interface, Advances PC troubleshooting, and maintenance, technical support with telephone-base customer support.

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Resume Overview

School Attended

  • Clayton State University
  • Austin Community College

Job Titles Held:

  • Information Technician Intern
  • Phlebotomist/Medical Historian
  • Phlebotomist/CNA


  • Certified Nursing Assistant (NNAAP)- NCSBN Examination First Response Medical Training, LLC
  • Associates of Applied Science Degree
  • Certified Phlebotomist (PBT)- Medical Training
  • Skills Award Computer Networking
  • Certificate in Computer Information Technology
  • All Windows OS, Windows Server 2008, Microsoft Office: WireShark; Cisco Router, TCP/IP

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