information systems technician resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Career Overview

Highly skilled Information Systems Technician offering extensive knowledge and experience in network security, system administration, network administration and help desk support.

  • 9 years experience in IT field.
  • CompTia Security + Certified
  • Former Information security manager
  • Former LAN Administrator
  • Experience with Remedy Ticket software
  • Extensive Technical help desk experience
  • Excellent problem solving skills
Technical Skills
Help Desk Technician 9 2013
Windows Active Directory Manager 8 2013
HTTP, DNS, SSH, SNMP, DNS, DHCP, FTP Technician 8 2013
IDS: Enterasys Dragon, Nitroview, Administrator 4 2012
Work Experience
01/2012 to Current
Information Systems Technician Nes Associates Wilkes Barre, PA,

Served as operating system expert, providing technical support for entire organization. Assisted managing over 80 personnel and 3 junior technicians.

01/2009 to 01/2012
Information Assurance Officer Chenega Corporation Lansing, MI,

Managed network security on over 20 servers, 400 assets , and 240 users on 3 separate classified networks. To include help desk support, vulnerability patches, system upgrades, port configurations, remote user support, and monitored and managed intrusion detection systems.

11/2008 to 05/2009
Help Desk Technician Access Sterling Heights, MI,

Help Desk technician supporting over 3,000 users on 2 separate networks. To include: remote account assistance, local computer assistance, hardware, software, account and email troubleshooting.

01/2005 to 01/2009
LAN Administrator Dominion Lusby, MD,

1 of 3 LAN Administrators supporting over 12 servers, 80 assets and 240 users. Duties included help desk support, ADUC support, email, and account support, port configuration, firewall management. Software installation, system upgrades and backups.

Education and Training
Expected in 2011 to to
CompTia - El Paso, TX

Received CompTia Security Plus Certification.

Expected in 2006 to to
: Information Systems Admin
US Navy - Groton, TX

Navy accredited school providing basic and in-depth levels of instruction in Local Area Networks (LAN) and Metropolitan Area Networks (MAN), with focus on system administration. Prepares technical personnel to administer commercial network operating systems within the functional areas of configuration, system, and performance management.

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Resume Overview

School Attended

  • CompTia
  • US Navy

Job Titles Held:

  • Information Systems Technician
  • Information Assurance Officer
  • Help Desk Technician
  • LAN Administrator


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